This article looks at how modern-day access control can help airports improve security and operational efficiency, based on inputs provided by Valerie O’Rourke, Director of Customer Success at acre security.
Needless to say, security is of upmost importance for airports. But boosting operations and the passenger experience is equally important. This article looks at how modern-day access control can help airport operators achieve these goals, based on inputs provided by Valerie O’Rourke, Director of Customer Success at acre security.
Securing airports is a huge undertaking. The sheer size and the number of access points associated with airports, including staff entrances, vehicle gates and cargo areas, creates challenges for operators. Luckily, today’s access control systems can play an effective role in this regard.
"Modern systems, like open platforms and cloud solutions, are growing in interest because they can integrate with biometrics and credentials to provide multiple layers of verification. They can also work seamlessly with other security measures, like video surveillance and intrusion detection, creating a comprehensive approach to perimeter protection. These systems enhance security and empower security personnel to be more efficient, which is vital in such a high-stakes environment,” O’Rourke said.
She adds that airports operate within a stringent regulatory environment, governed by bodies such as the FAA (Federal Aviation Authority) and EASA (European Aviation Safety Authority). “Any security solution implemented must be auditable to meet these high standards and be able to adapt to the changing regulatory environment as threats evolve,” O’Rourke said.
Beyond security: Addressing operations challenges
Beyond security, airports face a variety of operational challenges. These include handling unpredictable passenger flows, juggling resource allocation and staying on top of regulations. In this regard,
artificial intelligence is a game-changer that can help operators tackle these challenges. Predictive analytics, for example, can forecast passenger flow, helping optimize staffing and resource allocation dynamically.
Combining AI with access control can further improve security and operational efficiency at the airport. “The security industry — especially in areas like access control — is undergoing a major shift. Traditional hardware-heavy systems are being replaced by IoT, AI, and cloud-based platforms. The focus is now on seamless integration, flexibility, and staying agile in the face of an ever-changing risk landscape,” O’Rourke said.
She cites as one example the integration of purpose-built AI engines tailored specifically for access control. “Unlike generic AI tools, these solutions can help security leaders understand the unique language and operational nuances of security applications. This enables stakeholders to extract critical insights effortlessly. For instance, with a simple query like, ‘Show me all the access denied events at the data center for the last month,’ the system delivers instant, accurate responses — removing the need for manual data searches or complex reporting,” O’Rourke said.
Boosting the passenger experience
Another key mission for airports is to ensure a positive, seamless
passenger experience without compromising security. Indeed, long lines, complex navigation, and compliance with regulatory requirements can sour the passenger experience, which can in turn damage an airport’s reputation and decrease its revenue. Again, access control paired with intelligent solutions can effectively address these challenges.
"A prime example is the Dublin Airport Authority (DAA), which manages two of Ireland’s busiest airports. Since 2006, the DAA has relied on an enterprise-grade security suite to enhance security while maintaining the high-quality passenger experiences the DAA is known for. This enterprise security platform allows the security team to monitor staff and passenger activity from a single centralized location, facilitating efficient oversight. Additionally, the system supports crucial functions such as U.S. pre-clearance, immigration control, and boarding pass verification, all while simplifying regulatory compliance,” O’Rourke said.
She said DAA and acre have evolved the security solution across all piers and terminals at Dublin and Cork Airports, adding the solution has been developed in line with airport specific requirements, providing customization and core functionality to assist with airport workflows to meet ever changing security requirements.
“The solution delivers true-layered value resulting in improved performance of the security and safety function, optimization of resources, investment protection and cost benefits immediate and ongoing. The deployment allows DAA to commence on a strategic investment that provides the footprint for high-end security and safety management across the airport,” O’Rourke said.