The addition of smart kiosks, in-room tablets and even guest service robots are helping hotels run more efficiently by freeing up hotel staff to focus on other tasks.
A survey of more than 1,200 hoteliers conducted by Expedia found that among the top investment priorities of chain hotels is increasing the tech budget. Hoteliers hope increasing tech spending will improve productivity, repeat visits and the guest experience.
Nicole Dehler, VP of Product Management at
StayNTouch, a Shiji Group Brand expects that the
Internet of Things (IoT) will revolutionize hotel customer service, security and room operations. “On one level, it helps hotels automate processes and save resources,” she said. “More significantly, IoT can also usher in an e...