More and more, hotel operators are using the Internet of Things to create a positive, homely experience for guests. But in addition to guest experience, operators are also relying on IoT and data connected devices generate to improve operations and management.
More and more, hotel operators are using the Internet of Things to create a positive, homely experience for guests. Mobile engagement and loyalty apps are some examples. But in addition to guest experience, operators are also relying on IoT and data connected devices generate to improve operations and management.
Mobile check-in and digital keys are part of the mobile engagement trend seen in an increasing number of hotels. But the loyalty app is also part of the guest experience where offers and services tailored to the customer’s preferences are sent to their mobile device. “Although the lines of privacy can be delicate here, data can be captured from all purchasing habits, such as through a spec...
Product Adopted:Hospitality