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VIVOTEK: security business should be built on trust

VIVOTEK: security business should be built on trust
Taiwanese and Chinese manufacturers have been in fierce competition for the past 10 years. Now, there are only a handful of Taiwanese companies that are able to manufacture most of their security products locally in Taiwan. VIVOTEK is one of the remaining few and is also able to develop their own key components since day one in the market.
VIVOTEK's sales revenue grew by about 34.72 percent until this November compared to the previous year. Owen Chen, Chairman of VIVOTEK said, “More and more US customers who used to buy from China, recently turned to Taiwan and other Asia companies. And, the growth is also because of our steady penetration to some vertical markets, such as transportation and retail, around the world.”
Speaking of the US's recent ban on major Chinese manufacturers, Chen
Own Chen, Chairman, VIVOTEK
commented, "The recent US bans might slowly facilitate the future change of security OEM/ODM business. Based on our 20-year experience in the market, trust should be the first thing that comes along with the long-term business. During the 20 years, we have been sharing a high standard of culture and moral norms with the companies that work with us and also the end users that are protected by our security systems. I think those reasons have made more customers turn to us.”

Trust should be the fundamental component of a security business

In order to build customers' trust, VIVOTEK is leading the industry by providing proactive cyber protection over all the products they are offering, including cameras, NVRs, and VMS. Since collaborating with Trend Micro in 2018, the company now has been able to create its own complete cybersecurity management solution to ensure the cybersecurity of end-users. Chen said, “With all these efforts in cybersecurity, our customers have started to understand the importance of cybersecurity. Till now, there have been around 20 thousand surveillance devices that are connected to our cybersecurity management system.”
On the other hand, VIVOTEK also established its AI R&D center to develop the technologies aiming to reduce more false alarms in the systems and also improve the business efficiency and intelligence for end-users. The company is able to offer a complete video solution for some applications, like retail and also look for more technology partners, in AI, to work together for global projects. Chen said, "It is important for an international supplier to form an ecosystem locally since some of the applications, such as ALPR, are very local specific. Not mentioning the investment in AI is usually enormous, not a security company is able to develop all by themselves. That is why we need more partners.”

20-year Anniversary

For a video surveillance company, like VIVOTEK, to stay competitive in the market is built on customer's trust in its technology and company value. 2020 is VIVOTEK's 20-year anniversary and it hopes the companies who share the same values can work closely together.

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