One of the major challenges Malaysia faces is a shortage of local security officers, with many being hired from abroad.
The security landscape in Malaysia is on the cusp of significant transformation driven by emerging technologies. Advances in artificial intelligence (AI), computer vision, and machine learning are set to revolutionize the industry by reducing recurring costs and improving efficiency.
One of the major challenges Malaysia faces is a shortage of local security officers, with many being hired from abroad. This leads to a significant outflow of money.
By leveraging advanced technologies, the industry can mitigate this issue, reducing dependency on overseas personnel and enhancing overall security infrastructure.
The role of AI and machine learning
AI and machine learning are becoming indispensable tools in the security sector. These technologies enable systems to perform complex tasks such as facial recognition, behavior analysis, and threat detection with high accuracy and speed.
For Malaysian systems integrators, integrating AI-driven solutions can offer clients more reliable and efficient security systems. This shift not only addresses the labor shortage but also meets the growing demand for sophisticated security measures.
“Because there is a lot of traction in communication and advances in what AI, computer vision, and machine learning can do to reduce recurring costs and improve efficiency,” said Varghese Thirumala, MD of Maxitulin Group. “Also, Malaysia, like some other countries, has concerns of a shortage of labor. When it comes to security, we can get very few local security officers and tend to look abroad. By using technology, we can hire fewer overseas security guards. So this is definitely a way forward.”
The changing role of CIOs in security decisions
In the realm of physical security, the decision-making process is evolving. Traditionally, security decisions were primarily the responsibility of security managers. However, there is a growing trend where CIOs and senior management are becoming more involved.
This shift is partly due to the perception of security as a non-revenue-generating division. Senior management often views security as an overhead cost rather than a revenue protector.
This perception is gradually changing. Effective security measures can prevent incidents that could result in significant financial loss and damage to a company's reputation. For instance, a well-trained security team can mitigate risks that could otherwise lead to substantial costs. Therefore, it is crucial for systems integrators to communicate the value of security investments in terms that resonate with the senior management's priorities.
Training and awareness: bridging the knowledge gap
One effective strategy for gaining senior management buy-in is through comprehensive training programs. These programs should focus not only on technical skills but also on the strategic value of security. An example from a Malaysian systems integrator highlights this approach. They conducted a two-day training program for security managers and directors, focusing on the concepts and importance of security beyond just the technical aspects.
The training proved to be an eye-opener for many non-security management directors. It helped them understand the broader implications of security on the business, making it easier for security managers to get approval for necessary investments. This approach underscores the importance of educating all levels of management about the critical role security plays in protecting and enhancing business operations.
“We do security training, and we have cases where the security manager came in for training with managers across three departments,” Thirumala said. “The director, who was not involved in security at all, happened to have the security department fall under his division. After they went through the two-day training program, which was very successful, I got a call from the security manager saying it was now easier for him to get approval from the director. Because when the director sees the value of security, he understands it better.”
Independent security departments: a necessity
Historically, security departments often fell under HR or IT due to their manpower and network connectivity aspects, respectively. However, with the advent of advanced analytics and the strategic importance of security, there is a growing argument for making security an independent department.
This shift can ensure that security receives the focused attention and resources it needs to address modern threats effectively.
An independent security department can better align its goals with the overall strategic objectives of the organization. It can leverage advanced analytics to provide actionable insights, improving incident response and overall security posture. For systems integrators, advocating for this structural change can lead to more comprehensive and effective security solutions for their clients.
Leveraging analytics for enhanced security
Analytics play a crucial role in modern security systems. By analyzing data from various sources, security analytics can identify patterns and predict potential threats before they materialize. This proactive approach is invaluable in a landscape where threats are increasingly sophisticated and dynamic.
For instance, integrating video analytics can enhance surveillance systems, enabling them to detect unusual activities and alert security personnel in real-time. Similarly, data analytics can optimize resource allocation, ensuring that security efforts are focused on the most vulnerable areas.
These capabilities not only improve security outcomes but also demonstrate the tangible benefits of investing in advanced security technologies.
Conclusion: the way forward
The Malaysian security market is poised for significant growth and transformation. Emerging technologies such as AI, computer vision, and machine learning offer promising solutions to address labor shortages and improve efficiency. The evolving role of CIOs and senior management in security decisions highlights the need for better communication and education about the strategic value of security investments.
For systems integrators, these trends present both challenges and opportunities. By staying ahead of technological advancements and advocating for structural changes within organizations, integrators can provide more effective and comprehensive security solutions. Training programs that bridge the knowledge gap and emphasize the strategic importance of security are crucial in gaining senior management support.
Ultimately, the future of security in Malaysia will be shaped by how well the industry adapts to these changes. By leveraging advanced technologies and fostering a deeper understanding of security's value, systems integrators can play a pivotal role in enhancing the security landscape in Malaysia.