As offices closed and travel stopped during COVID-19, customer engagement became a challenge for many businesses. Here's how they dealt with it.
The pandemic forced businesses to allow their employees to work from home. This was widely discussed in the media as a new norm for companies. But what went undiscussed was how businesses managed customer engagement as COVID-19 forced closure of offices and field visits. The obvious answer was online activities. Many security companies began offering webinars and virtual exhibitions of products.
Christian Morin
VP, Cloud Services
Chief Security Officer
Genetec
But how do you manage to grab...