Royal Caribbean Cruises (RCCL) is a global cruise vacation company that operates Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Cruises and CDF Croisières de France.
Royal Caribbean sought to augment the video security capabilities it already had on its fleet for the purpose of increasing security and passenger safety while modernizing all of its 32 cruise ships. The total scope of the project includes almost 13,000 network cameras on 32 ships that can be accessed remotely via satellite link from the main facility in Florida. Due to the size and scope of the project, the company evaluated 16 video recording vendors based on more than 100 different criteria to find the software-only video recording solution provider that met its needs and would be able to interoperate with the existing technology infrastructure Royal Caribbean already had in place.
The purpose of the updated video management and recording solution was to have the capability to quickly identify problematic situations on its ships and to subsequently support any resulting investigations.
The company also needed the ability to monitor live video and recordings from any of the 32 ships as well as have remote access capability from its corporate headquarters in Miami, Florida. Remote access from any location was key functionality the company was looking for.
RCCL has selected Nice Systems to be the vendor of choice for video management and recording solution for all 32 ships.
Nice software-only video recording solution is an open system and therefore was able to easily interface with the existing analog cameras and DVR's as well as support future migration to full IP video infrastructure. The solution supports network megapixel and regular network cameras that were selected by Royal Caribbean for deployment on cruise ships.
"We selected NICE among 16 solution providers because of Nice's expertise of our industry, the right product feature sets, its involvement and commitment, and especially because its software-only application interoperated well with the other technical elements we already had in place on our ships," said Flores from RCCL.
The networking capabilities like bandwidth throttling and level of service of the video management solution will enable RCCL headquarters personnel to remotely monitor and manage security and surveillance activities on the entire globally dispersed fleet. RCCL will also benefit from the ControlCenter, which provides advanced real-time event management, enhanced investigation tools, and is scalable to support large multiuser, multisite environments. It will provide RCCL with an event management dashboard that enables effective handling of incidents onboard and ensures the safety and well being of passengers.