Adoption of do-it-yourself (DIY) devices has increased significantly in recent years, but Parks Associates finds consumers continue to experience frustration over problems during installation, setup and configuration.
Adoption of
do-it-yourself (DIY) devices has increased significantly in recent years, but Parks Associates finds consumers continue to experience frustration over problems during installation, setup and configuration.
“16% of connected entertainment device owners and 28% of smart home device owners report the setup process as being difficult or very difficult. Also, one in five consumers who found the smart home device process ‘very difficult’ returned the device,” Parks Associates says in a report developed for Calix, a provider of cloud and software platforms to deliver access networks and smart premises systems.<...