The new FLIR service centers will provide its CBRNE product customers with local options for maintenance and support and demonstrates FLIR’s ongoing commitment to customer satisfaction.
FLIR Systems announced the opening of regional service centers in Frankfurt, Germany and Dubai, United Arab Emirates to support its customers that use chemical, biological, radiological, nuclear, and explosives (CBRNE) threat detection products. The new FLIR service centers will provide its CBRNE product customers with local options for maintenance and support and demonstrates FLIR’s ongoing commitment to customer satisfaction.
The two facilities are now providing maintenance and support capabilities for specific product families. The Frankfurt facility supports legacy FLIR identiFINDER and identiFINDER-R400 products, formerly known as the identiFINDER-2, while Dubai supports the Fido X2 and X3 products. Later this year, each facility will expand its service capabilities to more FLIR CBRNE products. The new centers will provide customers faster product service response times.
FLIR’s Frankfurt facility will also provide free identiFINDER training courses for customers. The courses will cover radiation detection handhelds, their related software, and the FLIR RAD mobile app for iPhone and Android devices through a mixture of lectures, demonstrations, and hands-on experiences. Courses will begin in the third quarter of 2019.
FLIR will continue to support its global CBRNE detection product customers out of its facilities in the United States, including West Lafayette, Indiana, Oak Ridge, Tennessee and Stillwater, Oklahoma. The new centers provide customers with the option to service its products in regions near them. Customers may submit service requests today through FLIR’s detection product customer support portal.