Paxton Access, the manufacturer of IP access control and door entry solutions, has announced a plan that will see the company grow significantly in 2017.
Paxton Access, the manufacturer of IP access control and door entry solutions, has announced a plan that will see the company grow significantly in 2017.
The company aims to strengthen its direct relationship with dealers and plans to significantly grow its field sales and support teams in order to continue to provide the highest level of service to its customer base.
Paxton recognizes that the dealer network plays an integral role in the company's growth within the US market. Therefore, in order to strengthen its direct relationship with dealers, the company is more than doubling the number of its field based Regional Sales Managers and splitting the USA into 10 distinct sales regions.
Further investment into the technical support team headcount will ensure customers in the US and Latin America receive the world class standard of after-sales care that Paxton are known for globally. The team based at the company's office in Greenville, South Carolina will grow from five to 10, meaning calls from dealers will be answered without call waiting, by a fully trained Paxton technician and will operate Monday to Friday from 8am-8pm EST.
Paxton has enjoyed a mutually beneficial business relationship with Manufacturer Representatives since launching into the US security market, eight years ago. However, Paxton believes that by working directly with dealers, it will enable them to provide the best level of service support and product information to its customers. It is for these reasons that as part of the sales restructure, Paxton will be discontinuing its relationship with the Manufacturer Representatives in the US from May 2017.
Commenting on the company’s growth objectives, Gareth O'Hara, Paxton's Global Sales and Marketing Director said: "We are continuing to make significant investments into the company to ensure we are able to provide the highest level of support and service to our dealer network. Our dealers will have a Regional Sales Manager, who will be their dedicated contact who will service only their region, plus, with an increased level of technical support, we will ensure customers have everything they need to commission Paxton access control solutions."
In addition to its
Net2 access control system, video door entry and wireless locksets, in October 2016, the company launched a new, cloud-based access control system, Paxton BLU. Paxton BLU offers a flexible approach to site security as it can be configured without a local server and is therefore ideal for a range of applications, including remote or unmanned sites, where previously access control was not an option.