Gaming sector demands beyond surveillance

Gaming sector demands beyond surveillance

Fraud and theft are the most common illegal activities that take place in casino facilities, as a large amount of money is handled between staffs and patrons every single day making casino a convenient target. When it comes to casino security deployment, there are many to concern about. Making sure that the patrons and staffs are safe and feel secured surely is on the top of the list. However, from a managing aspect, it requires more than just making people in the facilities feels secured. As a matter of fact, being able to deter, detect, and hold quality evidence for further investigation is usually the managers' ultimate goal.

asmag.com is here to present some professional insights from experts around the globe in this industry regarding gaming security applications. According to their opinions, the key demands from gaming sectors boil down to the following points:

1. Real-time video surveillance recording:
30 frames per second (fps) usually is the bottom line for gaming surveillance applications, as higher fps is more desired in order to capture every detail on the gaming table or happening in the facilities which may later on become crucial forensic evidence.
2. High resolution & high frame rate:
As mentioned previously, higher frame-rate is much preferred. However, having higher fps sometimes suggests compromising on image resolution. High resolution and high frame rate are both in demand in terms of surveillance systems in gaming facilities.
3. Color images in low-light environment:
In order to be able to distinguish the colors of gaming chips, it is crucial to record color and high-resolution images despite shooting in a dim environment, as most of the casinos dim the light purposely just to create a relaxing ambience.
4. Local gaming demands:
For the overseas gaming investment, following certain gaming security demands from the local authorities is necessary. For example, some countries require the gaming facilities to equip with surveillance cameras that come with certain functions or set limits on image resolution and frame rate.
5. Search & tracking:
There could be up to hundreds, or even thousands of cameras in a gaming facility, depends on the scale of the business. Searching and tracking functions surely help the operators to track down to suspicious activities and person effectively.

Casino may consider for security systems upgrades every five to seven years in average. When it comes to retrofit project, there are more to consider about. “End users must decide whether to continue to invest in analog technology or to begin migrating to IP with a hybrid system. They need to determine if the analog system can be improved or if they'd benefit more from the better image quality and detail provided by high definition IP cameras. The challenge is determining which path to take,” said Tom Kochenberger, Field Systems Specialist at Bosch Security Systems. There is no correct answer between continuing to use analog systems or migrating to IP-based systems – it depends on various factors such as budgets, practical necessities and further plans for upgrades, just to name a few.

For the end users who want to spare the troubles on cabling and decide to upgrade existing analog systems, HD-over-coaxial solution might be their prior option now. “HDCVI provides real-time recording at up to 1080p high-quality image resolution, with users' existing cable systems,” said John Li, Product Manager at Dahua Technology. “Moreover, HDCVI guarantees a full HD image quality under real-time recording which is definitely an ideal feature for gaming industry.”

Trending technologies and value-added applications

Trending in the casinos: 4K camera, facial recognition and license plate recognition
As the technology is becoming even advanced day by day, there are more possibilities for innovative techniques being applied for security purposes in casinos. In fact, a promising future can be seen on certain technologies in the gaming industry. For example, 4K camera, facial recognition, license plate recognition, etc.

“The adoption of IP video is directly affected by the use of advanced forensic technologies that provide automated recognition,” stated Steve Surfaro, Industry Liaison of Axis Communications. “Facial recognition of a fixed population of known scam artists and criminals can automate the detection process and move casino surveillance from today's reactive posture to proactive. License plate recognition (LPR) technology is already being used in Las Vegas casino parking areas and shopping malls to reduce potential crime. I recently met a representative from a vehicle recovery firm in a Las Vegas parking area. They had deployed LPR cameras similar to those used on law enforcement and parking enforcement vehicles. These IP video cameras automatically decode the plates of moving vehicles and deliver an alert indicating a ‘vehicle of interest'.”

Ed Thompson, CTO at DVTEL, is convinced that more casinos will start to incorporate 4K camera technology. “Casinos will also benefit from the ultra HD resolution and superior color reproduction provided by 4K cameras, allowing them to quickly identify potential for fraud and crime. Video analytics will also play an important role in enabling casinos to be more proactive with their surveillance programs. Both server-based and edge-based analytics will be leveraged for indoor and perimeter surveillance needs and we only expect applications for analytics to grow as the technology matures.”

Move beyond video surveillance
Besides higher image quality, the end users in the gaming sector are targeting on more value-added applications that can make the most of the security systems and managing systems.

Casinos are expanding their purview of security beyond video surveillance into more advanced technologies and systems, such as PSIM (Physical Security Information Management), video analytics, and mobile apps. Dr. Bob Banerjee, Senior Director of Training and Development at NICE Systems, provides some insights regarding these advanced technologies for the gaming sector below:

PSIM
PSIM is moving away from focusing on pure integration and toward operational workflows, processes and procedures which can be automated to make operators lives easier, and business more cost efficient. Casinos are no exception. Simply put PSIM solutions capture and correlate information from third party sensors and integrate those inputs into a common operating picture. In a casino environment, this might include security subsystems like video, access control, intrusion and fire, but also HVAC, elevators, escalators, public signage and mass notification. PSIM's automated workflows guide operators to quickly and efficiently respond and enable collaboration across security teams. By automating response procedures, PSIM ensures that operators respond to incidents quickly, efficiently and in a compliant manner.

Advanced Analytics for Real-time Forensics
It's not uncommon for casinos to employ hundreds, even thousands of surveillance cameras. But when something happens, security operators still need to resort to a feet-on-the-ground search to find the suspect. What's the alternative – to watch all the recordings from all the cameras to try and locate the suspect? Impossible – just 400 cameras and 1 hour of elapsed time would mean hundreds of hours of video footage to plow through. But what if you could let video analytics do this work for you?

Today, video analytics technology can provide real-time forensics of surveillance video to locate a person of interest in situations when time is of the essence. Using a video image, uploaded photo, or user-generated composite, this revolutionary video analytics tool can scan hours of video in minutes and automatically filter out 95 percent of irrelevant images to help a casino track down a suspect. Its mapping capabilities provide geo-spatial awareness by retracing the suspect's movements across cameras and pinpointing his current or last known locations on a casino's premises. All images, related video, and locations associated with the search are digitally stamped and can be saved or shared among law enforcement agencies for use in investigations and prosecution.

Mobile apps
Casinos spend billions of dollars annually on surveillance technology. Thanks to mobile apps, they can now start to think about how to extend these investments beyond the walls of the control room and into the hands of their personnel.

We live in an age of instant situational awareness – information like knowing where to go and the best way to get there is right at our fingertips. What if field personnel could be equipped with a smartphone or tablet and a PSIM-centric Enterprise Geographical Information System (EGIS) Web application that not only notified them of an incident, but also showed them the best way to get there, and how to respond? It's possible today.

Using another mobile app on their smartphones, a worker could also report an incident, and send video or photos to the security command center. The PSIM system receives the incident alert, using RFID or Bluetooth to automatically pinpoint the sender's location, then using that location to pull up nearby surveillance video feeds. The command center operator immediately sees who's sending the alert, where it originated, what's happening, and what actions to take. The app is also equipped with a panic button.

 

 

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