NICE Systems announced that a number of leading financial institutions, retailers, utility and telecommunication companies worldwide have selected the NICE Engage Platform. With unrivaled scalability and low TCO, this next generation platform will enable these organizations to capture and analyze all customer engagements and use these insights to drive an exceptional customer experience.
NICE Systems announced that a number of leading financial institutions, retailers, utility and telecommunication companies worldwide have selected the NICE Engage Platform. With unrivaled scalability and low TCO, this next generation platform will enable these organizations to capture and analyze all customer engagements and use these insights to drive an exceptional customer experience.
For example, a large European telco will be implementing the platform's advanced interaction analytics application for over 6,000 agents; a major U.S. energy company will leverage the platform's recording capabilities for quality optimization across over 600 agents; and a leading Brazilian bank will run NICE's Real-Time Authentication solution on the platform to improve customer service and reduce costs.
NICE's next generation platform supports 100 percent real-time analytics and enables companies to:
* Deliver faster issue resolution
* Make smarter decisions based on real-time interaction data
* Perform safer interactions, protecting both the customer and the organization
The ‘all-in-one' platform enables voice, video, and screen recording, as well as archiving and streaming in a single server. In addition, the Advanced Interaction Recorder can support up to 5,000 channels per server, which significantly lowers the total cost of ownership and creates a foundation for future growth.
The platform also supports an unlimited number of applications and processes, allowing companies to simultaneously and instantly analyze all incoming call data. More agents are empowered to take action during the customer engagement, and with Insight Amplifier, stakeholders throughout the enterprise have access to these insights and can make timely, better-informed decisions, and drive action to improve service processes.
Miki Migdal, President, NICE Enterprise Product Group
“We view the positive market response to our recently launched NICE Engage Platform as a vote of confidence in our next generation solution, which is enabling organizations to transform the contact center into a real-time engagement center. The adoption of this platform reinforces the demand in various industries for highly scalable, cost-efficient recording and analytics capabilities that support the adoption of real time applications and capabilities that can bring significant business value.”