Intergraph, a provider of public safety and security incident management and reporting solutions, along with its long-time customers E-Comm 9-1-1 and B.C. Ambulance (BCAS), played a key role in protecting the athletes, officials and spectators at venues throughout British Columbia during the 26th Winter Olympic Games.
As the regional 9-1-1 answering point for southwestern British Columbia, E-Comm 9-1-1 answers more than 1 million calls each year and utilizes Intergraph public safety incident management solutions to support the 12 Metro Vancouver fire agencies it provides dispatch for, including those in the Games host region, Vancouver, Whistler and Richmond. During the February 2010 timeframe of the Winter Olympiad, Intergraph's integrated solutions successfully scaled to handle the increase in call and dispatch volume.
The B.C. Ambulance service dispatches emergency medical response to more than 4.3 million residents in the province. Leading up to, and during the Winter Olympic Games, BCAS leveraged their integrated Intergraph CAD system to respond to an additional 1,530 calls for service.
In addition, Intergraph's integrated incident management solutions promoted multiagency and multijurisdictional interoperability for rapid incident response at Olympic venues in greater Vancouver and surrounding communities.
Intergraph has extensive experience in providing public safety and security solutions for major events around the world.
"Intergraph's security solutions allow us to link our EMS resources from across the province to provide the most effective service to the public," said Stephen Clinton, Director, BCAS Lower Mainland Dispatch Centre. "With the eyes of the world upon us for the Olympics, it was especially important that we were enabled to respond as quickly and accurately to calls as possible. Intergraph's suite of security solutions played a key role in giving our responders the tools they needed to do their jobs."
"The city of Vancouver is home to approximately 600,000 citizens, and including the surrounding communities, the population of metro Vancouver is approximately 2.2 million. E-Comm 9-1-1's Intergraph-based regional dispatching strategy plays an important role in our goal to provide highly efficient and effective response," said Doug Watson, E-Comm VP of Operations. "The additional athletes, officials and spectators dramatically expanded our population during the Winter Olympic Games, but we were well-prepared to serve and protect those in attendance as a result of years of preparation including participation in multi-agency response scenario exercises and our use of Intergraph CAD."