NICE Systems, a provider of solutions that enable organizations to extract Insight from Interactions to drive performance, announced that the British Columbia Ambulance Service (BCAS), the sole ambulance service and provider of pre-hospital emergency care in the Province of British Columbia, Canada, has selected NICE Inform and other NICE solutions to capture and manage emergency communications at all of the BCAS emergency dispatch sites, upgrading from an existing implementation of NICE recording technology. The solutions will be used to capture and retain communications for immediate emergency call playback and post-call investigations and analysis, in order to further improve service.
The British Columbia Ambulance Service is one of the Emergency Medical Services (EMS) services providers in North America, serving 4.3 million people in the Province's near one million-square kilometer area. BCAS' fast-paced emergency call centers operate 24/7 and are the first point of contact for citizens in British Columbia who require emergency pre-hospital care. BCAS handles more than a half-million calls for service annually, from four dispatch/communications centers based in Kamloops, Vancouver and Victoria. BCAS is also a provider of inter-facility patient transfer service.
“We're planning to add Voice over IP in the future and NICE offered a clear and seamless migration path to capture these and other Next Gen 9-1-1 communications.” said Maurice Girard, Director of IT and Telecommunications for Emergency & Health Services Commission at British Columbia Ambulance Service.
Furthermore, BCAS has a unique relationship with E-Comm (Emergency Comm unications for Southwest British Columbia Incorporated), the primary 9-1-1 answering point for all of Southwestern British Columbia and a NICE recording system customer for close to a decade. BCAS and E-Comm had have already standardized on the same radio network and telephone platform and BCAS' s transition to the new NICE recording technology will now ensure additional interoperability, enabling the two agencies to more readily function as backup centers for each other in partner on additional operational strategies that support effective emergency situations response .
“NICE is pleased to be able to provide NICE Inform and other NICE solutions to help BCAS continue its tradition of EMS excellence.” said Chris Wooten, President of Security Division Americas for NICE Systems.