By delivering Digital Keys directly into Apple Wallet, guests can lock or unlock room doors via iPhone and Apple Watch, elevating the access experience for the hospitality industry.
By delivering Digital Keys directly into Apple Wallet, guests can lock or unlock room doors via iPhone and Apple Watch, elevating the access experience for the hospitality industry.
Salto Hospitality smart access solutions support Room Keys in Apple Wallet for iPhone and Apple Watch users. This represents the next evolution in room key convenience, security, and operational efficiency for hotels and guests alike.
This solution integrates seamlessly into a hotel’s existing Salto Space Hospitality smart access platform. This means that, with Room Keys in Apple Wallet, guests can access their hotel rooms and shared spaces using just their iPhone or Apple Watch. They simply tap the reader or hold the device nearby to unlock – no apps, no friction. Hotel front-desk teams can forget the hassle of issuing physical keys to guests or dealing with long lines in the lobby. With Room Keys in Apple Wallet for iPhone and Apple Watch, hotel operators can streamline guest key distribution and management across their entire property.
Next-level guest experience with Room Keys in Apple Wallet
With this rollout, hotel management teams can significantly reduce or eliminate the operational challenges associated with physical key issuance and guest check-in. Room Keys in Apple Wallet are securely delivered to guests’ Apple devices, enabling remote provisioning, guest mobile check-in, and instant access, thereby optimizing property-wide check-in and front desk operations through Salto Space.
As a guest, with your room key in Apple Wallet, you can check-in easily right from your iPhone. Just add your room key to Apple Wallet, tap the “Checkin” button, and follow the steps.
After adding the room key to Apple Wallet – initiated via the Salto credential manager technology partner – guests gain instant access to rooms, amenities, and common areas simply by tapping the Apple device on the Salto smart lock reader.
Guest room access made simple: your iPhone is now your room key
Hotels leveraging this technology will enjoy simplified check-in workflows that reduce lobby congestion and operational costs related to plastic keycards and manual key handling. Room keys in Apple Wallet can be integrated as part of a standalone or multi-property smart access solution, accommodating diverse hospitality environments and future-proofing hotel access management infrastructure.
Key features include:
- Native storage of room keys within Apple Wallet on iPhone and Apple Watch.
- Express Mode for tap-to-unlock functionality without app interaction.
- Power Reserve capability, enabling access for up to five hours after the device battery runs out.
- Remote key provisioning and management through the Salto Space platform.
- Multi-guest key sharing with granular access controls via iMessage and other messaging apps.
- Enhanced privacy means keys are stored securely on the device – no tracking of access locations by Apple.
- Instant room key cancellation in case of device loss, via Apple’s Find My integration.
- Compatibility with the complete Salto smart locking hardware portfolio.
Advanced room key sharing for guest convenience
Salto’s Apple Wallet integration also introduces a robust and flexible key-sharing capability that significantly enhances the guest experience. Guests can now unlock various hotel spaces – from private rooms to fitness centers, pools, lounges, and other communal areas – using their iPhone or Apple Watch, with Digital Keys securely stored in Apple Wallet.
One standout feature is the ability for guests to share Room Keys with family members, friends, or colleagues through Apple Wallet’s key-sharing functionality. This eliminates the need for physical key duplication or complicated third-party apps. Shared keys come with customizable permissions that allow guests or hotel operators to control when, where, and for how long recipients can access specific hotel areas, with instant revocation if required.
Additionally, Room Keys in Apple Wallet take full advantage of the privacy and security features built into iPhone and Apple Watch devices. They are stored natively, which means Apple doesn’t see the places your guests access, so data remains private and secure. If a user misplaces their iPhone or Apple Watch, they can use the Find My app to lock their device and help protect their information.