To protect the staff who help make this possible at its central office services, Samaritans has replaced its ageing fire alarm with a new LogiFire solution designed to bring reliability, compliance, and reassurance.
Leading charity Samaritans has worked in partnership with Comelit-PAC and installer Red Technical Services Ltd to complete an upgrade to the fire safety system at its registered office in Ewell.
The organization, focused on suicide prevention through human connection, provides emotional support 24 hours a day, seven days a week.
To protect the staff who help make this possible at its central office services, Samaritans has replaced its ageing fire alarm with a new LogiFire solution designed to bring reliability, compliance, and reassurance.
The charity required a system that could be installed quickly and efficiently, with minimal disruption to its vital operations. Following a detailed review of requirements, Comelit-PAC recommended the LogiFire wireless system, which combines the latest technology with straightforward operation.
Says Anthony Borrow at Samaritans: “The safety of our staff and volunteers is always a priority. We needed a fire system upgrade that would bring us peace of mind while also being practical for our office environment. The process was made straightforward through the support of both Comelit-PAC and Red Technical Services, who worked with us from the outset to understand our needs and ensure a smooth installation.”
At the center of the installation is a single LogiFire 118 panel configured as a wireless solution. To extend coverage across the office, the system incorporates four translators and wired interfaces linked with four door access points. Sounders, manual call points, and detectors were fitted throughout the building to ensure full compliance with fire safety standards.
The system features cloud-based remote connectivity, enabling Samaritans’ facilities team and Comelit-PAC engineers to monitor and manage the fire safety network in real time from any location. Through a secure online platform, authorized users can receive instant alerts, check system status and carry out diagnostics without needing to be on site, ensuring a fast response to any issue.
Steve Hopkins, General Manager from Red Technical Services Ltd, added: “This project required careful planning to keep the office fully operational for their essential work during installation. The wireless design of the LogiFire panel meant we could phase the work efficiently, avoiding intrusive cabling and keeping downtime to an absolute minimum. Remote cloud access now allows engineers to run system checks, update configurations and respond to alerts immediately, which reduces maintenance costs and improves ongoing resilience. “
Delivering the upgrade required close collaboration between all parties. From the design and specification stage, Comelit-PAC worked alongside Red Technical Services Ltd to map out the system requirements and plan the works program. This included site surveys, identifying the best equipment locations, and agreeing on installation phases to reduce disruption to the charity’s operations.
Mandy Bowden, Comelit-PAC Fire Systems Business Manager – UK & ROI, concluded: “Our priority was to design a fire safety system that delivers reliable protection and can adapt as Samaritans’ requirements change. Through close partnership, we carried out detailed surveys and planning to ensure the system fits the building and its operations precisely. The combination of wireless technology and secure cloud monitoring provides the flexibility to expand coverage, add new devices, or adjust settings as needed, all offering long-term confidence in the safety of staff and volunteers.”
Product Adopted:Passive Fire Safety