Operational Analytics offers actionable insights into business operations

Operational Analytics allows users to detect, analyze, and report on the events that matter most to your business. Streamline operations and improve customer service with powerful video analytics that detect the complex behaviors of customers, staff, vehicles, and objects to give users access to a wealth of advanced operational intelligence. 
 
AI-powered technology delivers important information at a glance while alerting users when critical operational events take place, such as those tied to customer experience or functional processes. Operational Analytics helps businesses improve efficiency and elevate customer experience with enhanced insights and data optimization. 
 

Features available in Operational Analytics 

Operational Analytics offers a powerful set of features within the business intelligence suite, including capabilities such as:
 

• Vehicle Journey Time: Track vehicle journey time across multiple cameras for improved insights. 

• Queue Length Detection (Person and Vehicle): Monitor and receive alerts on queue length for proactive response to anomalies. 

• Wait Time (Person and Vehicle): View and respond to customer wait time to improve speed-of-service at drive-thrus or queues. 

• Customer Walk-in Count (Employee Exclusion): Receive more accurate store people count (uniform required for employee exclusion). 

• Heatmapping: Use heatmaps to identify high traffic areas in store. 

• Occupancy: Measure occupancy trends to gather valuable business intelligence. 

• Unattended Customer: Ensure customers are helped in a timely manner with alerting for unattended customers.

 
By leveraging these features, businesses across industries can reinvent their workplace operations by identifying key areas to improve. Below, we’ll look at how the retail and restaurant industries can leverage Operational Analytics. 
 

Operational Analytics for Retail 

Operational Analytics present retail organizations with actionable insights to help improve management. With these AI tools, retailers can identify key areas of the business where optimization may be needed.
 

• Keep an Eye on Customer Count: Customer count and historic occupancy trends can reveal how many visits your business receives and when those visits occur. This data also allows you to compare patterns week to week or month to month. 

• Reveal New Insights From Customer Journey: Tracking customer journey trends with heat mapping can help identify where business operations can be better optimized. 

• Maximize Customer Engagement: Monitoring situations where customers are unattended, such as when no employee is at a register, helps ensure timely assistance and provides insight into how to better support staff. 

 
With Operational Analytics, retail businesses can unlock new insights to better optimize their store operations. 
 

Operational Analytics for Restaurants 

Operational Analytics utilizes video surveillance to present restaurants with practical data that can be used to improve business management. From elevating your drive-thru lanes to empowering your team members, these analytics offer a variety of ways to take your business to an all-new level.
 

• Streamline Drive-Thrus: Operational Analytics provides an intelligent way to track and measure vehicle journey time for restaurant drive-thru lanes or pickup stations, identifying where bottlenecks may occur. 

• Ensure Prompt Speed of Service: Queue line alerts improve response time during peak business hours to ensure customers are assisted as quickly as possible. 
• Manage Employee Responsiveness: Operational Analytics improves team management by keeping you informed on potential inefficiencies in process, such as long wait times or unattended customers. This helps support staff by assessing when peak hours occur so assistance can be provided quickly and effectively. 

 
Operational Analytics is an advanced tool that can dramatically benefit your restaurant, taking the data you already have from your video security and turning it into powerful insights. 
 

Learn More About Advanced Video Analytics in OpenEye Web Services 

Operational Analytics upgrades users’ businesses and operations by providing a more complete and intelligent cloud surveillance platform in OpenEye Web Services (OWS). 
 
Book an OpenEye demo now to see Operational Analytics in action and how it can give you the insights you need to bring your organization to the next level.