Convergint recognizes the importance of proactive monitoring to ensure the seamless functioning of critical systems, including security and audio-visual systems.
With rapid advancements in technology and increasingly complex systems, Convergint recognizes the importance of proactive monitoring to ensure the seamless functioning of critical systems, including security and audio-visual systems.
Convergint’s managed services in Asia Pacific leverage the latest technology and a dedicated team of Service Operations Centre (SOC) experts to provide centralized management of an organization’s systems, processes, and support functions, all with high efficiency and consistent delivery.
The Bangkok SOC is Convergint’s latest SOC in APAC, following long-established dedicated centers in Shanghai and Melbourne. Operating since early 2023, the Bangkok SOC solely focuses on the company’s clients in Thailand, reflecting Convergint’s commitment to offering localized services in key markets. The center not only supports standard system maintenance services, but also delivers a full suite of managed services including system monitoring, hosting services, and application engineer services.
System monitoring services
The Bangkok SOC adopts a cloud-based solution which utilizes AI data analysis and machine learning for a preventive, data-driven approach to system maintenance. Proactive monitoring detects system instabilities at the first instance to ensure maximum system performance and minimum downtime, ultimately providing clients with assurance and uninterrupted operations.
The Bangkok SOC also offers hosting services, allowing clients to outsource tasks, workflows and support functions to Convergint’s team of dedicated experts for centralized management with increased efficiency, consistency and professionalism.
Application engineer services
In addition, the Bangkok SOC provides access to a team of highly qualified application engineers who are vetted, approved and certified by the end-users, and granted client-level access to critical backbone systems to provide high-level remote technical support.
A market leader in Thailand
These transformative solutions firmly establish Convergint’s position as a leading service-based system integrator in the Thailand market. Currently, the Bangkok SOC is already servicing more than 400 sites in Thailand round the clock.
Ricky Du, Vice President, Strategic Accounts & Service APAC said, “The Bangkok SOC demonstrates our dedication in being our customer’s best service provider and to meeting the evolving needs of our clients and reinforces our position as a trusted partner for comprehensive service solutions in Thailand. With the Bangkok SOC, we are confident that our Thai clients will benefit from enhanced reliability, efficiency, and security.”