ACRE brands Vanderbilt and ComNet announced the release of an Online Events and Learning page on their website.
ACRE brands Vanderbilt
announced the release of an Online Events and Learning page on their website. The launch of this new resource is in response to the current postponement of tradeshow events amidst the COVID-19 pandemic.
Outlining what visitors to the Online Events and Learning page can expect, Ross Wilks, Head of Marketing Communications, explains: “Our commitment is to make the customer’s security journey the best possible experience and that is what this Online Events and Learning page primarily focuses on. By taking a customer-first approach, we aim to highlight all of our customer-first value adds, such as our free online training services, multilingual customer service support, and free product demonstrations.
“On top of this, we will also be hosting a series of webinars based on some of our most innovative solutions. These will be delivered by our in-house experts and will be a great opportunity for our customers to engage directly with some of the top minds behind these products in our company.”
The Online Events and Learning approach by Vanderbilt and ComNet is built on a foundation of customer-focused core values such as empowerment, collaboration, and high performance. The current fruits of these core values will be on display for visitors to the Online Events and Learning page to see. For instance, detailed and engaging webinars on Vanderbilt’s award-winning products will include cloud-based solutions ACT365 and SPC Connect, plus intrusion system SPC and access control system ACTpro.
ACTpro, in particular, embodies the customer-first and high-performance approach being talked about. It is a product that has continued to evolve based on customer requirements from the field, with its latest features including a “best-in-class” rules mapping engine and PoE Ultra controllers, plus Bluetooth readers and Biometric fingerprint readers that were recently added to the portfolio.
New webshop delivers
“Our drive to become all-around solution companies has seen us harness numerous tools to complement a buyer’s journey from start to finish," Wilks said. "One prominent aspect of this strategy, which visitors to our Online Events and Learning page can also explore for themselves, is our webshop platform. This value-add has been available to our customers for less than a year, but already it has proved to pack a considerable punch in bringing about customer satisfaction to our base."
The webshop optimizes the goal to serve customers 24/7. Accessed through Vanderbilt’s main website, the webshop presents a simplified, intuitive interface that makes it easy to navigate and use. How-to videos assist with any questions that may arise, and an improved product hierarchy and centralized Asset Management System (AMS) ensure all support materials are relevant and up to date.