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Hard Rock Hotel Riviera Maya trusts Hikvision for its security

Hard Rock Hotel Riviera Maya trusts Hikvision for its security
With about 5,000 visitors circulating through its facilities every day, the Hard Rock Hotel in Riviera Maya needed to strengthen its video surveillance system.

The amount of people walking through the hotel really underlined the fact that the old security system was unable to monitor certain areas of the property, as there were only 16 cameras installed. Out of those 16 cameras, only 12 worked properly, which diminished this luxury property's capacity to react to any incident captured by its outdated security system. With such large amounts of people walking through the hotel, ensuring effective and comprehensive security surveillance monitoring was becoming a big issue, one that needed to be resolved. For that reason, three years ago the hotel decided to invest in better security, so that its guests would not just feel comfortable, but also safe, especially those visitors arriving with expensive goods or with privacy requirements.

Julio Herrera López (security manager at the Hard Rock Hotel, Riviera Maya), along with his team, evaluated the security conditions at the hotel and invited integrators to propose solutions. Out of the proposals submitted, equipment from Hikvision was chosen because the system fitted the parameters of the hotel's project perfectly.

The Installation
The installation process of the new security system was developed in phases. In the first stage, 89 Hikvision cameras were mounted. Later, 30 additional units were installed and currently, the hotel has 324 EXIR Series IP cameras, two DS-9664NI-I8 NVRs and two DS-96256NI-F16 NVRs, and one 4-channel video wall.

With the new Hikvision surveillance system now installed, the hotel can effectively monitor common areas, entrances, sectors with high flow of personnel and areas dedicated to hosting events, as well as external hotel areas. With the support of the new cameras it has been possible to protect 349 invaluable objects, including the 'Memorabilia' collection displaying celebrities' items.

With this camera solution, the hotel's 106 strong security team is able to monitor 2,300 hotel staff and 3,800 guests that occupy the hotel on a normal day, and if is necessary, up to 4,500 visitors during special events, such as concerts.


Some guests have also expressed their satisfaction about the fact that thanks to the coverage of the security cameras, the hotel has the capability to avoid losses of guests' belongings.

"The challenge was to implement a system with the most up to date security technology," says Gilberto Rocha, Operations Manager at Opcom, the systems integrator in charge of the project. "We installed a 10Km optical fiber trunk network for optimum video fidelity, which makes this project the first of its kind to use such an amount of Hikvision only IP cameras."

A solution appreciated by the guests
"Thanks to this video surveillance system we can be aware of any event happening at the hotel, so for example, we can provide timely first aid when required, or keep an eye on children and our hotel staff to make sure they are safe. Similarly, we can react to any disturbance in our premises. The new security system has remarkably improved security at the hotel and we are now also able to record evidence of any situations or accidents that occur," says Herrera López.

With this camera solution, the hotel's 106 strong security team is able to monitor 2,300 hotel staff and 3,800 guests that occupy the hotel on a normal day, and if is necessary, up to 4,500 visitors during special events, such as concerts.

According to Herrera López, "Hikvision has worked hand in hand with the hotel from the very moment the installation of the system began. Engineers from the company traveled to Mexico to supervise the operation of the security system. At the same time, integrator Opcom were prompt to provide any assistance required by the hotel."


Product Adopted:
Network Cameras, Digital Video Recording


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