Galaxy Control Systems improves management for ORNL Federal Credit Union

Galaxy Control Systems improves management for ORNL Federal Credit Union
ORNL Federal Credit Union is a financial institution serving the public in Oak Ridge, Tennessee. It received its charter in 1948 as the Oak Ridge National Laboratory Employees Federal Credit Union (ORNL FCU) to provide stability and a financial safe haven for those who worked at ORNL. Today, the community credit union’s 32 branches provide financial services available to businesses and anyone who lives, works, worships or attends school in the 16 counties of Central East Tennessee.

Challenge
As ORNL FCU continued to grow in size and number of locations, it needed to expand its access control measures beyond its existing central station alarm monitoring system. Employees used physical keys to access certain areas while other areas in the branches and head office had no restrictions at all. Creating activity reports and accommodating and tracking personnel movement among branches was difficult as well as time consuming. Improved management of these activities was a primary goal for management.

Solution
The search for the right solution ultimately brought ORNL FCU to Galaxy Control Systems. An initial system was installed in the head office and based on its ease of use, System Galaxy was also installed in the main branch to control access to teller lines. Whereas previously employees had utilized physical keys to enter the teller area, now they use their employee ID badges for access.

System Galaxy was then installed at the rest of the 32 branches and additional use of the system allowed employees to also use their ID badges for building access. Employees enter the branches before opening hours through a single side door using their access cards. An audit trail is available to provide information to management about who utilized which door and at what time.

ORNL FCU creates all of its employee badges through System Galaxy, including the ORNL FCU logo, the employee’s picture and their information. If an individual is on vacation or out of the office for any reason and is being covered by another employee, corporate management can easily change that employee’s card profile to have access credentials for the branch he or she will be covering.

The system is capable of generating many different reports at many different levels, including a report for the actual badging process. Additional locations are planned in the future for the credit union and the plan is to stay with Galaxy Control Systems.


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