World class casino operators in the U.S., Asia and Europe are looking for more efficient ways to manage critical business data and leverage powerful surveillance technology. In response, Synectics and eConnect are working together to develop seamless integration between their respective industry-leading gaming platforms.
World class casino operators in the U.S., Asia and Europe are looking for more efficient ways to manage critical business data and leverage powerful surveillance technology. In response, Synectics and eConnect are working together to develop seamless integration between their respective industry-leading gaming platforms.
Synectics, a provider in integrated security management systems, and eConnect, a supplier of data analytics for loss prevention, are combining their strengths and capabilities to create an integrated video, data analytics and process management solution for their 200+ casino customers.
This follows successful joint deployments of integrated video management and data analysis solutions for large casino resorts in Singapore and Manila this year.
Synectics’ Synergy 3 open command and control software enables video, alarms and other third party transactional data to be monitored, managed, and acted upon from its highly customizable user interface. eConnect’s gaming applications - including POSConnect, CasinoConnect and eCounter - apply behavioral, numerical and predictive analytics to casino data, to provide insights on everything from concession foot flow and inventory levels, to gaming table/slot trends and employee activity.
Integration between the two widely-used software solutions enables management and security teams to consolidate, monitor and review visual, transactional and analytical data from a single unified interface.
The software collaboration helps users improve 'live action' awareness by matching notable data events with correlated video for immediate review and response.
The integration works by assigning data sets, for example table game positions, dealer ID, POS register or operator IDs, with correlating surveillance cameras. The operator can then simultaneously view transactions with related live, recorded or archived video footage in either Synergy or eConnect environment.
Through the eConnect integration, Synergy enables data and video to be saved and exported as a customized 'incident', complete with snapshots, perpetrator details, reviewer notations, etc. for ongoing case file management, prosecution, forensic analysis and reporting.
Importantly, and uniquely for integrations of this type, Synectics has worked closely with eConnect to facilitate a ‘two way data push’.
The integration now possible between Synergy and eConnect also means users are able to filter and cross reference an impressive depth of information. For example, operators can quickly and easily review all games played and won while a particular dealer was at the table. Alternatively the solution may be used to compare transaction averages over a period of time and present live video for any anomalies or unusual trends identified. These analytic tools can deliver significant cost savings by proactively identifying fraud, shrinkage and inefficiencies.
In developing a two-way integration solution, Synectics and eConnect have also answered a critical challenge – linking two typically separate networks - gaming and corporate – without compromising system security.
“Most casinos mandate a closed surveillance network, separate from the main IT network. It’s a traditional structure established to ring-fence regulated and confidential security data. That need still exists, of course, but the huge commercial benefits achieved by cross correlating data from both the corporate and gaming sides of the business are compelling IT and regulators to implement smarter IP security measures. Working with eConnect on integration means enterprises can now benefit from a best of both worlds solution.”