Nice Solutions Improve Performance at U.S. Customs and Border Protection's Air and Marine Operations Center

NICE announced that the Air and Marine Operations Center (AMOC), the operational and domain awareness center for the U.S. Customs and Border Protection's Office of Air and Marine (OAM), has implemented NICE solutions to record and manage mission-critical voice communications used for investigations and debriefing.

As one of the world's largest aviation law enforcement organizations, the OAM's mission is to protect citizens and critical infrastructure by detecting, interdicting and preventing acts of terrorism and the unlawful movement of people, illegal drugs and contraband across U.S. borders. The AMOC supports this mission by monitoring over 250 different radar sources and tracking tens of thousands of air and marine movements daily. The AMOC relays surveillance information regarding potential threats to local law enforcement or other authorities who then intercept and investigate. Since mid-2011, AMOC has been using NICE solutions, including NiceLog and NICE Inform, to record, preserve and manage critical communications from the tactical operations hub of the AMOC to local law enforcement and other agencies throughout the United States. The recordings are used to gather historical data, and for post event analysis to increase AMOC's readiness during similar events.

“We are pleased that our mission-critical systems, which are designed to address the security, safety and operational risks of the largest law enforcement facilities, are now being implemented by the U.S. Customs and Border Protection's Air and Marine Operations Center,” said Eric Hines, VP, Security at NICE. “The capabilities of recording and investigating provide true value for organizations that need to analyze and assess incidents for learning, planning and future prevention.”