Redwall is the manufacturer for outdoor PIR sensors used in surveillance systems. Its rugged design and unrivalled detection features have made it a good sensor for security installations due to its high levels of reliability.
The Optex Redwall Partner Program, designed to give end users up to date advice on installation and support, has again been praised for enabling installers to achieve the best out of the range, with Berkshire-based Controlware recognizing the help it has provided.
Controlware has been a distributor of IP security solutions including surveillance equipment, surveillance systems and access control solutions since 1997. It works closely with installer and integrator partners to provide security systems for users from all vertical markets and to deliver security systems. Its service ranges from consultancy, product advice and supply through to systems design, project, management, commissioning, maintenance and installation through its channel partners.
Mark Harraway, Country Manager at Controlware believes the Optex Redwall Partner Program has allowed him to offer an even more complete service.
"When we investigated which products would best suit our specialist IP needs, the Redwall range and particularly the laser detector seemed the perfect fit. We have been specifying and installing the Redwall range for six months now and it is giving us a higher level of confidence in the overall solution."
There are a number of benefits to those participating in the program. Optex-approved partners receive detailed product training, free loan of demonstration equipment and special incentives and discounts. They also receive exclusive forward briefings on future product development, and practical hands-on support where required. Certificates are issued to qualifying Partners who will be required to attend regular sales and technical product training, and promote Redwall through their own company websites.
Harraway said: "Not only are all the products in the series very powerful, but the number of false activations has also dropped markedly. The Redwall series are far more adaptable than any other product we have used before, much more versatile."
When a problem has arisen during installation, Harraway has called his dedicated account manager: "Bryan Sirmen has been incredibly helpful, we have a very technically minded team and once they saw his presentations it became clear."
"Redwall is synonymous with quality performance in external detection," said Nigel Hackett, Sales Director for the Redwall Division, "as is shown by the project with Controlware, Optex is pleased to work with and reward those champions of Redwall technology with an even higher level of sales and technical support."