Verint Systems announced Bethpage Federal Credit Union is implementing the Impact 360 for Retail Financial Services Workforce Management solution, which includes forecasting, scheduling and strategic planning functionality, from Verint Witness Actionable Solutions. Bethpage Federal Credit Union is a full-service financial institution committed to providing its members with extraordinary value and service, anytime, anywhere. Headquartered on Long Island in Bethpage, New York, it has assets of more than US$3 billion with a broad membership base of more than 140,000 members nationwide.
Bethpage invested in Impact 360 for Retail Financial Services to help improve operational efficiencies and member service across its 19 branches. The workforce management solution, specifically designed for branch environments, helps banks and credit unions accurately forecast customer demand and transaction volumes, optimize staff schedules against forecasts, and conduct "what if" scenarios to test staffing options to deliver better service cost effectively. Leveraging the solution's strategic planning capabilities further assists banks and credit unions in determining their optimal branch staff mix of full-time, part-time and peak-time employees, as well as helps predict future staffing requirements based on trends, historical data and projected market growth.
"Verint's Impact 360 for Retail Finance Services' workforce management solution includes all the components we need to determine the staffing mix and resource requirements necessary to continue delivering high level, quality member service," said Bob Hoppenstedt, Senior VP, member services, Bethpage Federal Credit Union. "The productivity reporting is extensive and will help enable us to better understand how our employees interact with members and where there are opportunities to improve service."
"In the current environment of tightening expenses, the Impact 360 for Retail Financial Services solution is one of the few in the market that is proven to provide a strong return on investment for businesses and a positive impact on customer experiences,"said Darryl Demos, Senior VP and GM of the Enterprise Solutions Group within Verint Witness Actionable Solutions.
More than 65 banks and credit unions around the globe currently use Impact 360 for Retail Financial Services to help optimize resources across their branch operations. That includes eight of the top 10 U.S. banks, four of the top five Canadian banks, and three of the top five Australian banks.
About Verint Witness Actionable Solutions
Verint Witness Actionable Solutions is the provider in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360 Workforce Optimization suite is the industry' most unified solution set, featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems
Verint Systems, headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in more than 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our Web site www.verint.com.