Improving parking enforcement with Genetec’s Security Center AutoVu

The city of Aspen, Colorado, at an elevation just shy of 8000 feet, is a popular ski and snow destination resort. It draws a large tourist population every year, including a number of worldfamous celebrities. Though the city, a four-hour drive from Denver, is home to a mere 5200 residents, it holds a bed base for 25,000 and imports around 13,000 workers per day. With all of this activity, parking in Aspen is at a premium, and there is little space left to build.

Business challenge

Tim Ware is a veteran of the city’s parking enforcement team, having served as the Director of the Department for the past 18 years. The Department oversees around 850 commercial on-street parking spaces in the city center, a 340-space public parking garage and around 3000 residential parking spaces. Most of the commercial on-street spaces in the downtown area are managed with a pay-and-display system, with the remainder located in small pockets of unpaid spaces with time limits between 30 and 60 minutes. The parking garage is gated, and therefore mostly selfregulating. The greatest challenge to Mr. Ware’s team, however, has been monitoring the residential parking spaces.

The popularity of the town coupled with the scarcity of parking has, over time, caused visitors to spill into the city’s surrounding residential neighbourhoods in search of a place to leave their vehicles. In 1994, Mr. Ware implemented regulations on parking in residential zones that allowed visitors to park for a maximum of two hours. Tire chalking practices were employed to enforce this regulation. 

Unfortunately, Mr. Ware found that people simply moved their vehicles every two hours, defeating the purpose of the limit, which was put in place to regulate congestion in the area. A no-re-park ordinance has since been instated (allowing visitors to park for two hours total in any given eight hour period). 

Today, residential parking zones provide for three parking methods: free permits are provided to residents, and visitors can choose between paid day passes or free parking with a two hour limit. These new parking provisions rendered the practice of tire chalking obsolete. Chalk was too rudimentary a method for tracking vehicles, as the only information it could provide was whether a car had moved since originally parked. This method was not sophisticated enough to track vehicles for potential re-park infractions. The situation necessitated a system that encompassed a database, tracking cars throughout the day on a system-wide level, instead of just on a spot-by-spot basis.

It was at this point that Mr. Ware set out to find an improved solution to aid his enforcement officers in effectively carrying out their jobs.

“The situation necessitated a system that encompassed a database, tracking cars throughout the day on a systemwide level, instead of just on a spot-byspot basis," Mr. Ware said.

End-user needs

It was estimated that between 400 and 800 cars were shuffling parking spots in the residential districts every day to beat the two-hour time limit, meaning that an average of 20% of the cars parked in the residential areas at any given time were in violation of the no-re-park ordinance. With a residential area approximately 12 blocks tall by 18 blocks wide, the three-person team allocated to Aspen’s residential parking enforcement was not physically able to patrol the entire area in a day. Mr. Ware was in search of a system that would provide his team with the efficiency needed to canvas all of the residential spaces every day.

In order to evaluate his options, Mr. Ware issued an RFP (request for proposal) for solutions to help his department tighten their enforcement. He received a bid from Genetec with their AutoVu license plate recognition (LPR) system, as well as a bid from another company, but found his decision easy to make. He had already seen Genetec’s solution at trade shows, and he took a trip to a neighbouring city in Colorado, which had a well-established installation of Genetec’s LPR product, to see the platform in action. He was impressed with the platform’s wide feature set and flexibility for integrations with other systems. He brought the solution before the City Council as a consent item, and after discussing in detail the intrinsic value this type of platform would provide, the bid was approved.

Perfect solution

AutoVu is the license plate recognition (LPR) system of the Security Center, Genetec’s unified security platform. AutoVu allows parking enforcement officers to enforce time-limit regulations without leaving the enforcement vehicle. With specialized LPR cameras, AutoVu automatically reads surrounding vehicle plates, compares them to a database and alerts parking enforcement staff when they need to take action. 

On the first pass, the officer selects the zone he is about to enforce, which contains pre-configured information such as the time limit as well as other operational parameters including a grace period. Once selected, the officer simply drives through the zone at full cruising speed, with the cameras and computer storing the license plate information in an on-board database. Later, on the second pass, the officers will be automatically alerted if a vehicle is in violation of the time-limit regulations.

Mr. Ware had the IT department install the system’s support infrastructure, which is housed in a centrally located server. The installation of the AutoVu platform went smoothly, aided by the fact that the system replaced an entirely paper and chalk system so there was no data migration to address. Two Go-4 Interceptor parking enforcement vehicles were outfitted with fixed-mounted AutoVu Sharp cameras, and each vehicle was provided a touchscreen computer.

In addition, the solution was integrated with Aspen’s Verrus system for pay-by-phone parking in downtown and residential areas to pull daily exemptions based on permit purchase into AutoVu. The system has also been integrated with T2 Systems, a fully-integrated Genetec technology partner, which provides software that allows the parking enforcement team to monitor and manage a database of long-term residential parking permits, as well as a database of all parking tickets. The enforcement team currently downloads all infraction ticketing information into the database at the end of the day from their handheld devices. They are transitioning shortly to
new handhelds which will allow live communication between the handhelds and the database, transmitting live ticket and permit data throughout the day. “Genetec is very receptive to working with other companies, making integrations with other hardware or software exceedingly simple. This no-fuss integration capability was a primary concern when evaluating solutions – it is very important for a feature-rich platform to play nicely with our other systems, so we were pleased at how simple it was to implement these integrations,” said Mr. Ware.

“Genetec is very receptive to working with other companies, making integrations with other hardware or software exceedingly simple. This nofuss integration capability was a primary concern when evaluating solutions – it is very important for a feature-rich platform to play nicely with our other systems, so we were pleased at how simple it was to implement these integrations," Mr. Ware said.