Genetec unified monitoring system of retail security

Genetec unified monitoring system of retail security

The company

DICK’S Sporting Goods is a full-line sporting goods retailer with over 700 stores. It owns and operates a portfolio of brands including DICK’S Sporting Goods, Golf Galaxy, and Field & Stream. The leading retailer is always on the lookout to enhance its operations.

The challenge

DICK’S Sporting Goods had an analog security system at every store but using the system to find video was a tedious and lengthy process. Staff would also spend a lot of time travelling to stores and searching through video to validate facts or pull content.

Results

Today, DICK’S Sporting Goods is using the Security Center platform to monitor over 18,000 cameras across 720 stores. The unified platform is also being used by the corporate security team to manage 230 cameras and 130 doors at its headquarters in Coraopolis, Pennsylvania, and its distribution centers. Various teams can centrally access security systems to handle incidents, pull evidence or monitor in-store service.

“The Genetec system offered us capabilities which could speed up our investigations. Moving to IP with Security Center has been hugely beneficial to our organizations,” said Jacob Gillette, Director of Loss Prevention and Operations at DICK'S Sporting Goods.

“The ability to have instantaneous system access has been unprecedented. Whether it’s our district loss prevention managers (DLPM) or investigations team who need to see what’s happening in our stores, or our loss prevention operations team who need to deactivate cardholders or change camera resolution settings, everything we need is at our fingertips. We can log in and handle any task, from any location,” said Gillette.

The Solution

Simplified Fraud Investigations

The investigations team easily retrieves video from Security Center to validate suspicious transactions which are flagged in a third-party point-of-sale (POS) exception reporting system.

One-Card Corporate Access Control

2500 corporate employees use an access control card to move between buildings and areas depending on their roles. They can also use the card to pay for lunch and access the onsite gym.

Easy Compliance Tracking

DICK’S Sporting Goods uses the Synergis access control system of Security Center to secure and conduct audit trails for an on-site datacenter.

Helpful Professional Assistance

The retailer relied on the Genetec professional services team for project management and field engineering. “They delivered added peace of mind during a critical upgrade,” said Gillette.


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