AlienVault supplies Hawaiian Telcom with security management platform

AlienVault supplies Hawaiian Telcom with security management platform
When Hawaiian Telcom launched Managed Network and Security Services, they quickly realized that a security management platform is needed to support them effectively in monitoring and maintaining network security for their business customers. This need would eventually bring them to AlienVault and their Unified Security Management (USM) platform.

Hawaiian Telcom's business customers represent a range of sizes and industries, and each one has a unique set of security needs. Many of them collect sensitive or personally identifiable information (PII) and must maintain compliance with Payment Card Industry Data Security Standards (PCI DSS), Health Insurance Portability and Accountability (HIPAA) and other standards. As a provider of Managed Network and Security Services, Hawaiian Telcom helps customers ensure compliance and protect themselves from data theft, malware and other cybersecurity threats.

Shortly after the company started providing Managed Network and Security Services, they began to notice a couple of key trends. One was that many customers were in need of a log tracking solution that could allow them to keep a close eye on exactly who was logging into their systems, what they were doing, and how they were getting in. Although the need came about largely because of PCI DSS mandates, which require companies to exhibit this capability, it also happens to be an extremely important indicator of overall security – according to a Verizon report , more than 90% of companies who had been breached did not have these controls in place.

More than 90% of companies who had been breached did not have a log tracking solution in place.


Another trend that was noticed involved the rising cost of the individual security solutions that are necessary to serve the customers. They needed to have different point solutions in order to take inventory of assets, scan for and address vulnerabilities, update and guard against a rapidly growing list of security threats, and respond to any intrusions as they were happening. The AlienVault USM platform gives a solid security information and event management (SIEM) platform, while also providing a number of critical security capabilities built into the system, such as, asset discovery, behavioral monitoring, vulnerability assessment, managed firewalls and intrusion detection. All of this functionality is integrated into a single, unified platform that is easy to use and backed by a dedicated customer support team. The company was able to constantly update the services based on the work of AlienVault Labs, which actively tracks and analyzes millions of threats to deliver the latest intelligence directly to the USM platform.

After exploring a series of options, AlienVault's USM platform was identified as the best solution for their unique needs. The USM platform offered a combination of tools to monitor and manage customer networks on a single dashboard, which enhanced the team's efficiency and reduced our operating expenses.

Its a solid security information and event management (SIEM) platform has a number of critical built-in security capabilities, such as asset discovery, behavioral monitoring, vulnerability assessment, managed firewalls and intrusion detection. This functionality is integrated into a unified platform that is easy to use and backed by a dedicated customer support team. Hawaiian Telcom offers their customers the most up-to-date network security services supported by AlienVault Labs, which actively tracks and analyzes millions of threats to deliver the latest intelligence directly to the USM platform.

In a recent case, the Managed Network and Security Services team saw some unusual activity appear on the dashboard of a customer who subscribes to their network monitoring service. They quickly identified it as potential malware and found that the entry point was email-based and that the threat was affecting workstations at 5 different locations across multiple Hawaiian islands.  The customer was contacted immediately and initiated their incident response plan, blocking outbound traffic for those workstations at the switch level and helping the customer trigger their cleanup procedures. Thanks to the SIEM alarms, intrusion detection system and the quick action of the team of security experts, damage to the customer's systems was minimal.


Product Adopted:
Central Monitoring / Management Software
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