BayPort Credit Union leverages Verint solutions to reduce fraud and protect assets

BayPort Credit Union leverages Verint solutions to reduce fraud and protect assets
Verint Systems announced that BayPort Credit Union is leveraging Verint’s video and situational awareness solutions in 21 of the financial organization’s branches. With more than 121,000 members and over $1.4 billion in assets, BayPort Credit Union recognizes the importance of safeguarding and protecting the personal information and assets of the company and its members, which is why it chose Verint as its technology partner.  

By investing in and deploying Verint EdgeVR, Verint EdgeVMS Vid-Center and Verint EdgeVMS Op-CenterM, BayPort Credit Union is better positioned to respond quickly to financial crises, theft and fraud that can negatively impact its business and its ability to provide outstanding service to its members. In business since 1928, BayPort Credit Union has provided financial backing to help members build homes, raise families and improve their standard of living. Leveraging innovative technologies across its infrastructure to maintain a high level of security and service plays a critical role in helping BayPort deliver excellence to its members.  

“Our executive staff and board members are security conscious and wanted BayPort to embrace a stronger security posture,” says Jorge Gonzalez, Fraud and Security Supervisor at BayPort Credit Union. “We evaluated the Verint solutions and after seeing the benefits we could take advantage of — from the high-resolution video capture to centralized management of systems — we were convinced that Verint was the right technology partner to help us take our security strategy to the next level.”  

The system upgrades included more than 450 Verint IP cameras managed through Verint EdgeVMS Vid-Center. Combined with Verint EdgeVR’s capabilities to deliver bandwidth optimization, remote access and robust surveillance analytics, this solution enables branch staff, the fraud department and security personnel to view live and recorded video from their desktops to make real-time decisions that support security requirements and help mitigate fraud. In addition, the new surveillance solution helps BayPort Credit Union’s security team protect customers against threats to their safety by offering continuous surveillance of transactions and public areas within the branches.  

Additionally, BayPort Credit Union uses Verint EdgeVMS Op-Center diagnostic and management solution to centrally manage passwords, properties and firmware updates, and to send out visual alerts to notify users about potential problems. Verint EdgeVMS Op-Center can leverage transaction integration software to capture data from other systems and integrate it with real-time video to provide greater situational awareness to security personnel.  

“BayPort recognizes the importance of protecting assets, members and employees from security breaches, theft and fraud, and took the necessary steps to help ensure the best possible results from its technology investment,” adds Steve Weller, Senior VP and GM at Verint Video and Situation Intelligence Solutions. “Working with BayPort, we implemented solutions that are helping deliver an enhanced level of security, while enabling streamlined investigations and supporting effective day-to-day security operations.”

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