Japanese convenience store enhances security with QNAP VioStor NVRs

Japanese convenience store enhances security with QNAP VioStor NVRs

A famous chain of convenience stores in Japan installed QNAP VioStor VS-2108 Pro+ NVR surveillance systems to create a safer shopping experience for customers and a safer working environment for employees.

Challenge
Convenience stores are the backbone of daily life in Japan, where much of the workforce commutes to work by train, often for more than 1 hour each way. The branch manager of the convenience store chain well understands his customer's needs and that creating a pleasant and safe shopping experience is critical to keeping the customers loyal to his store chain.

After several robberies and a string of theft incidences at some of the stores, a branch manager for the store chain set out to begin discussions with security consultants to work out a solution that prevents unexpected guests and would aid in loss prevention throughout the chain of stores and allow for both local and remote centralized monitoring. The primary challenge is this chain store group currently runs around 1,000 convenience stores and with such large enterprise it was difficult to design a security system that could be deployed chain-wide and allow local recording and storage of the surveillance as well as remote monitoring of video from many stores by a remote office. The secondary challenge for deployment of a security system is that it needed to be PC-less and fit into the limited space in the stores.

Solution
The previous CCTV systems installed in the stores delivered poor image quality and there was no provision for remote monitoring. Most of the CCTV systems recorded on tape, which was not always reliable. After a great deal of research, the branch manager of the store chain selected QNAP VioStor VS-2108 Pro+ NVRs for deployment at around 600 stores. The VS-2108 Pro+ is a compact NVR that can record video surveillance up to 8 IP cameras installed in the stores on two 6TB internal hard disk drives with enough space for up to 30 days of recorded surveillance video. The NVR is a networked video surveillance system, allowing the video feeds from the cameras to be transmitted securely over the Internet to a remote monitoring location. Additionally, a monitor can be connected to the VS-2108 Pro+ via HDMI for full HD local display and live monitoring in the store managers office.

The essential places to monitor in a convenience store are typically the cash register area, store entrances, stockroom, and merchandise areas. These areas are protected by 2-3 IP cameras, delivering HD quality video for important details over the Internet but not taking up much storage space on the VS-2108 Pro+ NVR's internal hard disks. In addition to video, the usage of audio interaction allows the cashiers to receive instructions, enabling them to react timely. Other cameras fixed on the store shelves and store entrance give the store manager an indication of where customers might need assistance from staff.

Surveillance videos can also be viewed on mobile devices; which enables store managers to analyze the staff's working efficiency and have a better picture of where resources should be allocated. The remote security staff based at the chain's headquarters office can easily access any of the recorded video surveillance from any of the VS-2108 Pro+ systems at any time to support investigations and share with authorities. The NVR offers advanced features that allow the security team to get an SMS or email alert automatically if movement is detected in certain areas before or after specific times.



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