NICE Systems announced that it is partnering with leading Brazilian IT company BRQ to offer the market innovative solutions and consulting services to help companies improve customer experience and increase the efficiency of their customer facing organizations. Among the main solutions on offer, BRQ will focus on NICE’s Real-Time Authentication and Real-Time Impact solutions, as well as the NICE Engage Platform.
NICE Systems announced that it is partnering with leading Brazilian IT company BRQ to offer the market innovative solutions and consulting services to help companies improve customer experience and increase the efficiency of their customer facing organizations. Among the main solutions on offer, BRQ will focus on NICE's Real-Time Authentication and Real-Time Impact solutions, as well as the NICE Engage Platform.
NICE's real-time solutions allow companies to understand and address customer needs as an interaction takes place. Agents are able to provide more efficient service, increase customer retention, and act on sales opportunities. They can also authenticate legitimate callers in a matter of seconds, thereby reducing the risk of fraud and greatly reducing customer effort.
These solutions are supported by the NICE Engage Platform, the ‘all-in-one' platform that enables voice, video, and screen recording, as well as archiving and streaming in a single server. The Platform's Advanced Interaction Recorder can support up to 5,000 channels per server, which significantly lowers the total cost of ownership.
José Antonio Pires, Vice President, BRQ
“We are committed to bringing our clients the best customer engagement solutions on the market, and that is why we have decided to partner with a leading vendor such as NICE. This partnership is part of an initiative to strengthen our positioning in the financial sector as well as expand our activities to other sectors. This will be of mutual benefit to us, NICE, and ultimately the Brazilian market.”
Luiz Camargo, General Manager for NICE Brazil and South Cone
“BRQ is a strategic partner which has broad exposure to different companies and verticals in Brazil. By working together, we are confident that BRQ will help familiarize the market with NICE's value-add applications, particularly in the financial services industry. We believe that 2015 will be an important year for generating new business and strengthening our activities in Brazil.”