IQinVision, high-performance HD megapixel IP cameras manufacturers, announced that EET Europarts relies on a combined IQinVision-Milestone advanced IP video surveillance solution to document all transactions, improve customer service, and enhance overall productivity.
IQinVision, high-performance HD megapixel IP cameras manufacturer, announced that EET Europarts relies on a combined IQinVision-Milestone advanced IP video surveillance solution to document all transactions, improve customer service, and enhance overall productivity.
With annual sales topping $250 million, EET Europarts is a large distributor of IT products and parts to more than 24 countries in Europe. The 10,500 square meter, Logistics Center is located in Ballerup, Denmark, where the vast majority of shipments originate, and ships an average of 3,000 packages daily.
A few years ago, EET's management sought to improve operations by documenting for their customers that the correct products had been accurately packaged and sent. This would help reduce employee errors and provide an audit trail to efficiently solve any packaging mistakes. Timely, accurate documentation of all shipments would also improve customer service and customer relationships, and cut costs that EET had to cover in the event of shipping error claims.
The solution is IQinVision HD megapixel network cameras. The company chose to optimize their logistics processes with IQeye network cameras because they are well known for their excellent image quality and high reliability. IQeye cameras are quite easy to set up and operate. To view, record and export the video from the cameras, EET Europarts chose XProtect from Milestone Systems, an open platform IP video management software company.
More than 110 cameras are installed and managed by Milestone XProtect at the Logistics Center, with plans for approximately 200 total cameras to be deployed. The IQeye cameras are mounted primarily over tables in the packing and shipping areas. They are also installed in the receiving area to record if packages are damaged on arrival. This way EET can contact freight forwarders and suppliers if something is wrong with a shipment and provide video footage to back up any damage claims.
When warehouse managers need to investigate a particular shipment, stored video can be accessed and viewed from remote desktops or handheld devices with the Milestone Mobile client. Very little live monitoring is needed. Video is recorded at 5-8 fps on four servers with a total of 48 TB of capacity.
At the end of the day, EET Europarts management believes that their level of shipment documentation has significantly improved their customers' confidence in EET's abilities as a distributor, and this gives them an important competitive advantage. Another interesting by-product of the video surveillance program is that the company's employees have a positive attitude toward the cameras because they feel a sense of security knowing the truth about deliveries is always available, should there be any doubt.