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INSIGHTS

US health care analytics firm streamlines access control

US health care analytics firm streamlines access control
WhiteCloud Analytics, a healthcare analytics company– headquartered in Boise, Idaho, recently utilized Lenel’s security management platform, and web-based access control system to accommodate business expansion. Apex Integrated Security Systems, one of the leading providers of integrated security systems in Northwest U.S.–also of Boise- that handled the security management platform for the complex was taking part in a pilot program for the launch of web-based access control system.

WhiteCloud Analytics, a healthcare analytics company– headquartered in Boise, Idaho, recently utilized Lenel's security management platform, and web-based access control system to accommodate business expansion. Apex Integrated Security Systems, one of the leading providers of integrated security systems in Northwest U.S.–also of Boise- that handled the security management platform for the complex was taking part in a pilot program for the launch of web-based access control system.

Until late June 2012, security and access control at WhiteCloud, which has a staff of more than 30 people, was based on what could be termed a traditional solution: brass keys and locks. To accommodate business expansion, WhiteCloud recently acquired more physical space in the building where they were already leasing space. The office building utilized Lenel's security management platform, and web-based access control system targeted to smaller organizations. “Everyone thinks that our office security system is the same as the building's system but it isn't,” said Jerry Loyd, Help Desk Expert and System Administrator at WhiteCloud.

The traditional mechanical locks in place at WhiteCloud created the expected security issues. “Every lock could be unlocked permanently by clicking a mechanical switch,” said Loyd. “So any one person could essentially compromise our entire security operation. And, of course, we had the usual misplaced keys, individuals locked out who needed to get in, and so forth. At the end of each work day, one of us did a complete survey of our offices to ensure that we were all buttoned up for the night.”

As WhiteCloud deals with a great deal of confidential information and protected Health Insurance Portability and Accountability Act data, enhanced security became a high-priority need. “As we discussed options with WhiteCloud, it became more and more apparent that...They did not need an advanced system, but streamlined, superior access control was mandatory,” said Uli. Every WhiteCloud employee already possessed an access control card for building entry, and the ability to utilize these same cards with web-based access control system delivered an added advantage to adoption.

Training – principally on the system software – went quickly and easily, and within two days Loyd notes that he was relatively fluent on the system. The other operator is not a big technology fan but has also quickly understood and embraced the system. Following the access control system's hardware and software installation, access control cards were programmed into the system. And today, “It only takes a minute for us to add someone to the system,” said Loyd.

Loyd, and Director of Administration Natalie Shores anticipated some employee pushback when the new system was introduced, so they developed a transition plan that took employee concerns into account. “We permitted everyone to keep their keys for a few weeks,” said Shores. “They retained the physical ability to open and lock doors with keys while they became acclimated to and accepted the new system.”

In addition, the system's remote function has been particularly handy. “It's very cool to be able to allow someone entry to the offi?ce on a weekend via the iPad app,” said Loyd. “There's no need to drive across town, so the convenience is greatly appreciated.” With the web-based access control system's iPad app, administrators can permit access, check on activity, and review the events log remotely. The addition of the access control software strengthens the power of WhiteCloud's security and affords greater peace of mind to all parties involved.

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