US fast-food chain Chick-fil-A improves service quality with Envysion platform

US fast-food chain Chick-fil-A improves service quality with Envysion platform

Envysion, the Managed Video as a Service (MVaaS) provider, announced that Chick-fil-A has selected Envysion as a video provider. Chick-fil-A, a leading quick-service chicken restaurant with more than 1,600 locations in the United States, will use Envysion to improve operations, training and customer service.

“At Chick-fil-A, we are always focused on improving quality and customer service. Using Envysion, our Operators are able to track and review key indicators of customer service performance, such as discounting or speed of service,” says Alex Doverspike, director of financial return at Chick-fil-A. “The insights from Envysion have enabled our Operators to improve operating procedures and employee training, enhance individual accountability to customer service and provide the utmost customer experience to our guests.”

Envysion's video-driven business intelligence integrates video with point of sale data to give Chick-fil-A unparalleled remote access to daily restaurant operations. Using Envysion's custom reports, Chick-fil-A operators can quickly identify and remedy training gaps that impact the guest experience. For example, employees who have excessive POS corrections, such as cleared items or deleted transactions, may need additional coaching or training on the cash register. Chick-fil-A operators also use the Envysion solution to optimize staffing to balance workforce efficiency with customer experience goals, resulting in optimal customer service and reduced labor costs.

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