Wetrok has been at the forefront of cleaning technology since 1948, providing customer satisfaction with a comprehensive range of products and services for professional cleaning. In March 1982 Industro-Clean and Wetrok signed an agreement which laid the foundation for Wetrok South Africa to become a significant player in the South African cleaning market. The head office is located in Honeydew, north-west of Johannesburg, and there are 11 branches across South Africa and a distributor in Namibia.
Wetrok has been at the forefront of cleaning technology since 1948, providing customer satisfaction with a comprehensive range of products and services for professional cleaning. In March 1982 Industro-Clean and Wetrok signed an agreement which laid the foundation for Wetrok South Africa to become a significant player in the South African cleaning market. The head office is located in Honeydew, north-west of Johannesburg, and there are 11 branches across South Africa and a distributor in Namibia.
The business headquarters in Johannesburg comprises of offices, a training centre and warehouses; many of the products, including equipment, cleaning agents and consumables are stored both within the warehouse and externally at all times of the day. Cleaning products and consumables have an intrinsic value and a high resale value on the grey market.
Until recently, to protect the facility and its valuable stock, Wetrok employed a basic CCTV system and contracted extra security guards for out of hour's surveillance at a cost of 7,000 rand per month.
Wetrok experienced high levels of theft equivalent to one million rand, which increased every year and where the majority of theft was internal. Products were mainly being illegally smuggled out of the premises by passing the goods over the perimeter wall. In addition, the man-guarding service was not reliable. The incumbent CCTV cameras were either broken or the cables had been cut to prevent surveillance and detection, resulting in the monitoring company often consulting blank screens.
A separate building used as a storage area was largely unmanned, which made it difficult to monitor activity and suspicious behavior within this building.
The facility does not have the capacity to house a security control room and there were no standard operating procedures in place for effective escalation of security incidents.
The challenge for Complete Security was to provide a remotely monitored solution which encompassed state-of-the-art CCTV and access control, and would effectively reduce shrinkage, without compromising Wetrok's business operations.
Complete Security chose Honeywell Video Analytics software as the basis of the loss prevention solution at Wetrok.
“The Analytics suite was the key to Honeywell being chosen for this installation and it was easy to configure,” said Sean Stirrat, Complete Security. “The ability to proactively deter theft from a remote location was critical in being able to satisfy the client's requirements.”
There are 12 channels of video analytics deployed through a dedicated server running Honeywell's suite. A mix of analogue and IP cameras based around the perimeter and in key locations are connected to the analytics server.
Honeywell IP cameras have been installed as part of the network enabled CCTV system. In addition, Honeywell IP cameras vandal resistant mini domes are deployed to maximize the hybrid functionality of the Fusion digital video recorder (DVR). In total, two 16 channel Fusion DVRs record 32 channels of video from across the site. Remote Client software has been installed at Complete Security's new control room to remotely monitor all analytics channels from the site.
The software greatly increases event detection accuracy while virtually eliminating false alarms and is used to full effect when monitoring suspicious behavior. Complete Security's operators are alerted to suspicious behavior along the perimeter before actual incidents occur. The individuals are initially challenged by audio warnings on-site, before the incident is escalated to a local security response team.
The Honeywell DVR enables security staff to monitor and record remote images using the Fusion Video Management Software (FVMS). This is particularly useful in the event of incidents requiring police intervention, such as theft. The Fusion DVR allows stills from a particular point in time to be easily downloaded and printed and these can then be used to aid the investigation of a crime or for evidence. FVMS allows multiple cameras from multiple sites to be viewed from a remote location on one screen at the same time. The operator can then digitally select any given camera view for closer inspection with the easy to use drag and drop functionality.