Hitachi ID Systems, a developer of identity and access management (IAM) solutions, introduced a case study on how the Depository Trust & Clearing Corporation (DTCC) automated its password management processes using Hitachi identity management software.
DTCC was experiencing a high volume of password management calls to its IT help desk from more than 3,800 internal and 80,000 external users. The organization sought a way to streamline customer service, evaluating a range of vendors and products.
Hitachi ID Systems, a developer of identity and access management (IAM) solutions, introduced a case study on how the Depository Trust & Clearing Corporation (DTCC) automated its password management processes using Hitachi identity management software.
DTCC was experiencing a high volume of password management calls to its IT help desk from more than 3,800 internal and 80,000 external users. The organization sought a way to streamline customer service, evaluating a range of vendors and products.
DTCC, through its subsidiaries, provides clearing, settlement and information services for equities, corporate and municipal bonds, government and mortgage-backed securities, money market instruments and over-the-counter derivatives. In addition, DTCC is a processor of mutual funds and insurance transactions, linking funds and carriers with their distribution networks.
“Our main drivers are typically cost, efficiency and security,” said Adam Bryan, MD of DTCC. “As an industry ‘utility' that operates with an at-cost business model, we are constantly seeking new efficiencies on all levels that will drive down cost for our users while, at the same time, enhances the level of security required for an organization that plays such a critical role in the financial marketplace.”
Hitachi solution helps organizations manage the user lifecycle, including access provisioning, compliance, passwords and other authentication factors more effectively, which reduces IT support cost, increases productivity and enhances security.
Since deploying solution, DTCC has seen a reduction of more than 25 percent in calls to their internal and external IT help desks. This has enabled DTCC to reassign four of 12 support staff to other, more productive, customer service functions.