Banco Bilbao Vizcaya Argentaria (BBVA) is the 7th largest financial institution in the Western world and, with more than 3000 branches in Spain alone, BBVA now operates in more than 40 countries.
Pacom has been installed at more than 2000 BBVA branches in Spain. In 2008 Pacom was selected by BBVA as the system of choice and, since this time, three different system integrators such as Niscayah, Gunnebo and Pycseca have been installing an average of 40 sites per week.
BBVA have embraced the Pacom solution where it is used to centrally manage and monitor alarms and video. Branches are equipped with Pacom site equipment where the corporate network is primarily used to communicate data back to a fully redundant control room in real time. Pacom's graphical management system (GMS) software is used by a team of operators for real-time monitoring and bidirectional management of the system.
A number of customizations have been developed to suit the BBVA environment. Integration has been performed to enable video wall management, where operators can control video through the GMS software and launch it on a specific monitor when there is an event. An interface was developed to support the DVRs and enable full field-level interaction between the Pacom controller and the video recorder. Enhancements have also been made to GMS to facilitate automated dialing of branch keyholders and contacts via the BBVA VoIP system, and an interface was created with the bank's internal cash withdrawal fraud detection system.
Senior management within BBVA also takes advantage of the Pacom security portal. This web-based portal enables a snapshot of the entire security system to be displayed and interpreted using intuitive graphs, charts and gauges. All system information can be explored further using the built-in reporting engine.