Why Surveillance Deserves its Spotlight at G2E
Source: Synectics
Date: 2015/09/22
Security remains a core education stream at G2E 2015, but Global Gaming Expo’s new Integrated Resort Experience Event this year reflects the growing emphasis on ‘non-gaming’ activities in modern casino-resorts. With more data, risk, and revenue coming from food and beverage, hospitality, and guest entertainment, fully leveraging surveillance technology has never been more important.

Achieving heightened levels of situational awareness across all casino operations - from restaurants and bars, music venues and business services, to cash cage security and slot fraud departments - is necessary to reduce risk and manage data, and now attainable and affordable with the right integrated surveillance solution.

Visitors to booth 3235 at the Sands Expo and Convention Centre are invited to witness such technology in action through live demonstrations of Synergy 3, the latest evolution of Synectics’ command and control security management platform.

The flexible, open software architecture allows video, alarms, and other third party sub-system transactional data to be monitored, managed, and acted upon from a single, unified interface. Integrated command and control no longer applies to security alone.

John Katnic, Vice President of Global Gaming at Synectics, explained: “G2E introducing a sub-event focused on non-gaming activities demonstrates just how important these once ancillary cost centers are, and how they are now counted upon to carry their weight by generating profit in modern gaming operations. Improving the customer’s experience increases the likelihood they’ll return and spend more per visit, around the resort and in the casino. These non-gaming services not only drive revenue, they can also become pivotal differentiators in ‘me too’ casino markets.

“But these additional services come with more data, risk, overhead and management challenges. Having the ability to efficiently manage and assimilate interrelated behavioral data, along with security and emergency systems, is no longer optional; it’s essential. Meeting this fast changing need for timely, integrated, and correlated data is the driving force behind Synergy 3.”

Easy to deploy and learn, and with unlimited scalability, Synergy 3 features a fully customizable operator interface with incident collaboration tools, enhanced workflows, and an interactive mapping engine with Geospatial Information System (GIS) technology. Reporting capabilities have been evolved to deliver ‘deep dive’ access to historical data for improved management, training and auditing.

The solution enables operators to detect, investigate and respond to long customer queues, too few/many people in the cash cage, point of sale or timeclock anomalies, suspicious gaming trends or employee activities, access breaches, and more.

John continued: “Using surveillance as a property-wide situational awareness tool utilizes surveillance technology for customer service, not just security and liability management. For example, using readily available video analytics to monitor wait times in restaurant lines could help managers adjust staff to keep customers happy. Or, faster access to cash cage transactions with video confirmation, might enable operators to more quickly resolve customer disputes.”

Synectics’ advanced security, surveillance and process management technology monitors and records more than 80,000 channels in over 100 gaming establishments worldwide, including the U.S, Canada, Europe, Singapore, Malaysia, Manila, Korea, Saipan and Macau, where Synectics has just opened a dedicated support office.

Synectics has recently been awarded the contract to supply Synergy 3 for the Norwegian Gem, a world class gaming and entertainment vessel in the Norwegian Cruise Line (NCL) fleet. This is just the latest of 10+ NCL and Star Cruise ships to install Synergy’s comprehensive security and situational management solution to protect onboard casinos, restaurants and extensive leisure facilities; each with its own extensive security, commercial and passenger safety requirements.

In addition to Synergy 3, Synectics will be demonstrating its range of high quality, low cost HD IP cameras, network based encoders and alarm management devices at G2E this year.

They will also show how the Synergy 3 platform can seamlessly and cost effectively work with existing encoders, cameras, matrices and storage systems from competing suppliers like Honeywell, Pelco and Bosch. This important benefit means that Synectics is able to offer clients an accessible and practical way to utilize existing third party hardware and combine it with Synergy 3’s alarm integration, GUI customization, situational management, display wall control and more.

John said: “As the sector continues to migrate towards IP-based solutions, system resiliency and scalability becomes more and more important. With our customers’ growing needs in mind, we’ve developed leading edge data replication, server virtualization and intelligent hardware failover solutions that satisfy the most rigorous of requirements. Even in the event of network outage, our edge-based recording backfilling technology ensures operators always have the video and data they need, when they need it.

“The global gaming sector faces more challenges than ever before; attracting customers, incorporating disparate technologies, managing interdepartmental data, expanding guest services, and maintaining revenue in an increasingly crowded market. These are challenges that Synectics’ technology can help overcome, which is why we’re delighted that G2E is turning the spotlight on this important topic.”
More News
S-Bahn Berlin Embarks on Next-Gen Operational Management Mission with Command and Control Specialist Synectics
Synectics to Highlight Value of Ethical Surveillance Tools at Global MSC Security Conference
Synectics to Highlight Flexible Technologies at Coach & Bus UK 2019
Synectics to Showcase Next-generation Command and Control at GSX 2019
Synectics to Showcase Next-generation Command and Control at GSX 2019
Mapping, Monitoring, and Managing Security simplified with latest release of Synergy 3
Safety in Real Time for Nottingham Trent University Students and Staff
Synectics to Complete Multi-site Surveillance Upgrade as Part of Private Prisons Contract
Enhanced Video Analytics for Synergy 3 - New Facial Recognition Integration with AnyVision Launches Promising Partnership
Integrated Airports - The Software Ready to Improve Efficiency, Passenger Experience, and Systems ROI
Data Integrations to Help Transport Operators Make the Right Connections
New Facial Recognition Integration for Synergy 3
Connected Journeys - The Solutions Set to Transform Transport
Bristol Airport Case Study - Saving Time, Money, and Keeping Passengers on the Move
Bristol Airport Case Study - Saving time, money, and keeping passengers on the move
Ensure Evidence Admissibility with Effective Audit Trails
Synectics Secures Three-Year Contract Renewal with Stagecoach
Synectics to Supply Surveillance for Fleet of New European Metro Trains
Light Rail Contract Success for Synectics
Centralized Command, Customized Control: Casino Cosmopol Maximizes its Multi-Site Surveillance
Synergy 3 Delivers Multi-Site Management for Utilities Control Room
Synectics Appoints New US Chief Operating Officer and VP of Global Gaming
Synergy 3 Helps Category A Prison Implement a Smarter Approach to Safety
Synectics Wins Big Ahead of World Game Protection
Synectics Wins Big Ahead of World Game Protection
Synectics Drives the Transition to Smart Transport Networks
Don’t Let Misconceptions Derail CNI Systems Integration
Synectics’ Synergy 3 interfaces with Lenel’s OnGuard® access control security system
On-Vehicle Systems Specialist Joins Synectics Following Multi-Million-Pound Contract Wins
Synectics Shortlisted in International Airport Review Awards 2017
Synectics Celebrates Thirty Years of Customer-driven Solutions
Synectics Champions Smart Transport Networks
Oil and Gas Surveillance Specialist Wins Multiple Middle East Contracts
Synectics Explores Surveillance Trends in Transport with Singapore’s Society of Engineers
Surveillance Key to Unlocking Data-driven Crisis Management
Offshore Security: Why Detecting Threats Also Means Preventing Operational Downtime
Synectics expands Transport Team with appointment of Business Development Manager for Rail
Synectics Secures Surveillance Contract for Major USA Floating Platform in a Series of Offshore Wins
Synectics Wins European Contract for Train-to-Ground ‘Passenger Help’ Solution
Making Data Meaningful: How Surveillance Can Deliver on ‘Intelligent Airport’ Ambitions
Synectics Wins Airport Operational Command and Control Center Contract for Jakarta Airport
Synectics Champions Connected Control at Railtex 2017
Synectics Launches New Camera Base for Mains Powered Performance
The Key to Smart Surveillance is Actionable Intelligence
Synectics Synergy 3 Receives Dell EMC Partner Validation for Storage Compatibility
Innovation that Puts Users in Control: Synectics Unveils Latest Technology at World Game Protection
New White Paper Advises on How to Prevent Data Loss and Downtime for Surveillance Networkss
Synectics Shows Offshore Success with Multiple Vessel Contracts
Synectics Releases Radar Integration Solution for Synergy 3
Synectics Partners Global Bus Builder on Electric Fleet Contracts
Synectics Launches New Suite of HD IP Camera Solutions
Reaction and Resiliency Inspire Synergy 3 Latest Release
Synectics to Preview New Synergy Release at Counter Terror
Tailored Technology and Training: Synectics Stresses Importance of User Experience at World Game Protection
International Airline Selects Synergy 3 for Infrastructure Security
Synectics to Protect Major Italian Onshore Project
Surveillance Steps up to Support Infrastructure Boom
London Boroughs Select Synergy 3 for Surveillance Upgrade
Airport White Paper on Surveillance Best Practice Trends
Synergy 3 to Protect Major UAE Onshore Development
Surveillance: Debunking the Biggest Transport Security Myth
Synectics Solutions on Show at Global MSC
Asian Offshore Vessels Select Synectics for Surveillance
Marine Surveillance White Paper Released to Support Northern Route Operators
Synectics Solutions Achieve Top Grade Under BS EN 62676-4
Synectics Opens Macau Office To Support Gaming Clients
Synectics to Showcase Surveillance Solutions at Offshore Europe
Integrated Voice Calling Gives Synergy Users Comms Control
Synectics Appoints New Commercial Director
Salford City Council Selects Synectics for Surveillance Upgrade
Synectics Marks Decade of Canadian Gaming Surveillance with Summit Showcase
Synergy 3 Achieves ONVIF Compliance for IP Interoperability
Integrated Surveillance Will Reduce Risk at Sea
Synectics Celebrates Security Innovation Milestone
Synectics to Demonstrate Latest Technology at Counter Terror 2015
Synergy 3 Command and Control Platform Chosen for Jakarta International Airport
Vemotion integration with Synergy good news for public space
Synergy 3 boost for Synectics’ gaming business
Synectics launches high temperature HD IP COEX camera stations
Surveillance Integration - Why People Matter
Synectics adds Axis Door Controller to Synergy 3 Integrations
‘Integration, IP and innovation’ dominate Middle East surveillance trends
New Synergy products for mobile and remote-site surveillance
Synectics adds Penn premiers to growing North American gaming portfolio
British Antarctic Survey blends science and surveillance at sea
CSAus certification for COEX camera stations
Surveillance integration can achieve ‘Connected Ship’ ambition for marine industry
Synectics invests in Singapore regional headquarters
Synectics demonstrates progressive growth with new Operations Centre
Synectics launches new COEX TriMode camera range
Asia Pacific gaming market to capitalize on global surveillance expertise
Synectics adds Lenel OnGuard to Synergy integrations
Synergy 3 command and control platform rolled out