LIVEX.AI | AI Customer Service Agent Solution
Key Specifications
LIVEX.AI is an omnichannel AI Customer Agent platform. It helps enterprises boost customer service efficiency, enhance experience, and strengthen operations. The platform provides real-time help across websites, mobile apps, LINE, email, phone, and physical locations. It reduces manual workload and maintains consistent service quality.
Unlike traditional systems, LIVEX.AI understands intent, executes tasks, and learns over time. Enterprises can use AI to handle FAQs, check order status, process returns, guide interactions, and give personalized recommendations. This reduces service volume and wait times, allowing human agents to focus on complex requests.
LIVEX.AI fits industries with high service demand or growth, such as e-commerce, subscription services, online platforms, retail, big brands, and large events. The AI integrates membership data and backend systems to personalize replies by customer tier and behavior. This boosts satisfaction and retention. Roll-out is flexible. Start with FAQ automation, then expand to order inquiries, after-sales, member service, or cross-channel use—without big system changes.
LIVEX.AI addresses these challenges:
• High service volume and rising costs
• Slow replies and uneven service
• Fragmented omnichannel experiences
• Little insight into customer needs
• Lack of personalization causes churn
LIVEX.AI reduces costs, speeds handling, and improves retention. AI-driven automation boosts overall operational performance.
