Ability Intelligent Corp.

Ability Intelligent Launches AI Customer Agent Integration Service
Powered by LiveX.AI to Redefine Omnichannel Smart Service Standards

Ability Intelligent today announced the official launch of its AI Customer Agent Integration Service, built on LiveX.AI's core capabilities. The new service enables enterprises to upgrade their customer service performance and transition toward next-generation, task-oriented intelligent service models.

As cross-border customers increase, service channels diversify, and inquiry volume continues to expand, traditional chatbot-style customer service can no longer meet market expectations for speed and quality. This new service offers a crucial solution for enterprises seeking to enhance their service competitiveness.

AI Customer Agent: Beyond Q&A—It Completes Tasks
A true “virtual employee that performs work on behalf of the brand.”
Unlike traditional FAQ-driven chatbots, the AI Customer Agent can autonomously complete a wide range of high-frequency tasks, including:
-Membership inquiries and data processing
-Reservation and booking workflows
-Product lookup and purchase guidance
-Billing, shipping, or process navigation

Pre-screening and interpretation of customer complaints
Operating 24/7, the system significantly reduces workload during nighttime and peak hours, allowing human agents to focus on high-value, complex interactions.


Omnichannel, Multimodal Interaction
Text, Voice, and Virtual Humans—Unified in One Platform
Powered by LiveX.AI, the AI Customer Agent provides flexible cross-platform and cross-interface integration, supporting:
-Web / App
-LINE Official Account
-Email / SMS
-Voice-based phone service
-Virtual human video interactions

With a single AI platform, brands can deliver consistent, instant, and human-like service experiences across every touchpoint. The system supports chat, voice, QR code interactions, physical kiosks, and holographic displays—bridging online and offline channels to enable “anywhere, anytime” brand service.

Continuous Learning and Brand-Aligned Communication
Fully customizable tone, campaigns, and member segmentation
Ability Intelligent emphasized that the AI Customer Agent is highly customizable and can be tailored to brand needs, including:
-Brand tone (formal, friendly, professional, lively)
-Marketing campaigns and automated workflows
-Member-tier-based responses (general / VIP / VVIP)
-Cross-journey integration (pre-sale, purchase, post-sale)
-Unified data collection and interaction analytics

The system continuously learns from every interaction and builds a centralized memory base, enabling consistent, personalized responses across devices and channels.

Entering the Era of Omnichannel Intelligent Service
AI becomes a foundational strategy for enterprise efficiency and competitiveness

Ability Intelligent believes that in an environment of rising labour costs and rapidly growing service demands, task-capable AI will become an essential strategy for enterprises, helping them:
-Accelerate service workflows
-Reduce manual operational costs
-Enhance customer satisfaction
-Strengthen brand competitiveness

By deploying a task-oriented AI system, brands can shift from “passively answering questions” to “proactively completing goals”—such as driving conversions, retaining customers, and upgrading services.

Across support, conversion, and retention scenarios, enterprises can achieve high self-service resolution rates and lower customer churn through the platform. Ability Intelligent will continue to deepen its collaboration with LiveX.AI and expand its work in the AI and smart services domains, helping brands build efficient, scalable, and human-centred intelligent service experiences.

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