NICE announced that they have expanded their relationship with Cisco, with NICE becoming a part of the Cisco SolutionsPlus program for Cisco MediaSense. Cisco SolutionsPlus is a program that delivers a one-stop ordering experience for Cisco's customers, channel partners, and sales teams for select third-party products and applications. Cisco will be offering NICE SmartCenter business solutions and the following Workforce Optimization products as part of their SolutionsPlus program: NICE Interaction Management, NICE Quality Management, and NICE Interaction Analytics. John Hernandez, VP and GM of the Customer Collaboration Business Unit at Cisco said, "We have been working with NICE for over a decade, and are now taking our relationship to the next level with NICE business solutions built on the Cisco MediaSense recording platform. Together, Cisco and NICE are providing innovative solutions to enterprises seeking to improve their understanding of customer interactions and increase the value of their contact centers. NICE was invited to become a SolutionsPlus member based on its market share leadership, excellent customer references, and proven service and support organization."