The smart module enables synchronising POS events with the video stream: POS events are sent to ActivePOS and go through a checklist based on given parameters, in case of violation of which an incident is generated (a violation alert with a short video) and displayed to the operator for checking. The module also facilitates efficient conflict resolution with customers.

The module employs a system of violation detectors based on many years of experience and consultations with leading retail experts, as a result of which ActivePOS independently monitors possible cashier violations and, if detected, immediately alerts the operator.

Key features:

Automatic detection of alarm incidents at the checkout

A single interface for handling multiple retail outlets

Lots of interactive reports and built-in violation detectors

Supporting the most popular POS systems on the market

Flexible filter options and event sorting

A simple constructor for creating tailored rules

Basic goals:

Reducing losses due to errors and/or offences committed by staff (cashiers/tellers)

Speeding up investigation of financial losses severalfold

Building an evidence base when staff (cashiers/tellers) are found at fault

Constructive and swift resolution of conflicts with customers at the checkout

Speeding up customer service in case some items on the receipt are cancelled

Convenient and quick search for POS events in the video archive by product, operation, cashier etc

Improving operational efficiency when investigating incidents