Powerful Functionality to Improve Productivity

• Vesta 9-1-1 Screen with EDW
• Tools like Automatic Abandoned Callback help PSAPs save valuable time and manage resources more effectively.
• Data integration like text-to-9-1-1 and analytics makes it easy to manage voice and text calls and increase efficiency.
• With advanced ACD capability like ACD Readiness, PSAP supervisors can quickly determine why a Call Taker is not available to take calls.
• Enhanced Data Window delivers a simple, predictable way to implement i3 content. 
• Feature rich, customized user interface lets Call Taker make it their own, down to the color.

Map local – locates callers quickly and precisely

• Easy-to-use interface with interactive map tools and distinctive call type icons. 
• Ability to better serve wireless callers - following their movement and showing a confidence zone of their locations.
• Uses the latest technology: RapidSOS, Esri ArcGIS Runtime.
• Displays on the VESTA 9-1-1 system for all-inclusive NG9-1-1 call handling system.

A trusted NG9-1-1 solution

• Supports up to: 250 call taking positions, 750 lines/trunks, 2,000 agent roles, 200 queues, 50 agencies, 90 IP phones. 
• Integrates to CAD, Radio, Recorder & Admin Phone System.
• JITC Certified offering utmost security serving hundreds of Federal and DoD installations.