March Networks, a global provider of intelligent IP video solutions, is pleased to introduce its new GURU smartphone application. An interactive, technical support tool complete with diagnostic information, video tutorials, warranty status and other utilities, March Networks GURU helps channel partners reduce service costs by providing them with a fast and easy way to resolve video surveillance system issues in the field. The unique application is the newest complement to March Networks’ world-class technical services, and is now available as a free download from the App Store.
“We developed GURU to ensure our partners always have access to the diagnostic information they need, in the way that’s most convenient for them,” said Ru Wadasinghe, VP of Professional Services at March Networks. “This application delivers a great user experience and is another example of the importance we place on supporting our partners worldwide and making it easier for them to run their business.”
“March Networks’ new GURU application is a smart way to make information accessible to technicians in the field, and it’s definitely going to save them time,” said Bill Bozeman, President and CEO of PSA Security Network. “We applaud March Networks for coming up with this innovative app for partners and look forward to sharing it with our members.”
With GURU, technicians enjoy access to an interactive knowledge database for March Networks IP cameras and 4000 C Series hybrid video recorders via their mobile device. The application allows them to:
* Quickly browse through and access multiple video tutorials to find exactly the information they need to troubleshoot and resolve a specific product issue.
* Check product warranty and Return Material Authorization (RMA) shipment status on the spot to better determine next steps.
* Duplicate the LEDs displaying on their March Networks recorder to get instant diagnostic information.