Milestone Systems has hired a Director of Global Support. Michael Flanagan will scale out the company's support capability for its worldwide channel to provide more self-sufficiency, flexibility, and predictability – with the ultimate goal of optimal partner and customer satisfaction.
Milestone Systems continues to achieve strong growth in the fast-growing sector of IP video surveillance, and this includes increasing numbers of installing partners along with ongoing development of Milestone VMS. This naturally creates demands for flexible support options that are better tailored to each partner's various needs. To manage this, Milestone Systems has hired a competent and experienced director who brings more than 20 years of international skills from the engineering and IT industries. Michael A. Flanagan is now Director of Global Support at Milestone Systems, ready to deliver technical assistance to Milestone's authorized and certified partners in more than 115 countries.
Flanagan has experience in engineering and IT spanned management, development and support of large projects with multi-disciplinary functions and international sites. This included leading-edge insurance and enterprise resource planning (ERP) software solutions, high-tech hardware products for advanced defense applications, and monitoring systems for machinery within the oil and power generation industries. He demonstrated a results-oriented attitude as a strong team leader and passionate customer advocate.