PerSay Voice Biometrics Deployed for eBanking Password Reset Service

PerSay, a provider of voice biometrics solutions, announced the eBanking Web site that relies on voice biometrics for resetting customer passwords.


This deployment marks a new era in the utilization of voice biometrics technology by financial services – enhancing the security of Web sites and Web-based transactions, enabling convenient multifactor authentication. While current authentication processes rely on information provided by customers  that can be easily stolen, guessed or retrieved, the new process combines biometrics as an additional factor, delivering higher security, which is in-line with emerging financial regulations.


This is a new innovative self-service application, enabling customers to reset their eBanking password 24/7. It also replaces a costly and inconvenient manual questioning routine and eliminates the need to wait for a live agent.


The use of voice biometrics provides an effective risk management tool and eliminates the need to give away personal information over the phone.


"Looking forward, we see more and more financial institutions and other service providers adopting voice biometrics as an essential element in their security and risk management procedures. We expect regulation to drive multifactor authentication for Web, phone, and mobile transactions and believe voice biometrics is the optimal authentication factor answering this need," commented Ariel Freidenberg, EVP Global Sales and Business Development at PerSay.