Resort World Casino New York City, (RWNYC) is the only legalized gaming casino in New York City. Its location near JFK International Airport meets New York State gaming regulations regarding geographical requirements, in order to protect visitors, patrons, and the casino’s assets.
With approximately 400 million dollars channeled through its facility each week, the casino’s concerns include security across multiple points of entry, vendor offices, cashier cages, count room areas, and high limit rooms.
The casino has an average of 15,000 guests per day, approximately 1,000 employees and 6,500 parking spaces. The requirement to accurately monitor and protect Resort World’s guests, facility, and personnel, demanded a state-of-the-art solution that could meet its complex security needs.
Gallagher, the key component
In order to create and maintain a safe and secure environment for all,
Gallagher worked closely with Resort World to understand their unique challenges. A comprehensive security and surveillance program was implemented to seamlessly integrate people, processes, and technology. This program included:
- Integration with iTrak System, providing up-to-date information on personnel and incident reports from all departments.
- Synectics VMS Integration (with more than 2,000 HD cameras), to control doors, acknowledge alarms, link cameras to alarms, and alter the mood of the monitor room by changing the color of the lighting. If an alarm is activated the monitor room lighting turns red.
- Open Process Control Integration, to automatically generate VMS alerts. These alerts convert to a WAV (audio) file that announces the location of the alert and then directs cameras to the specific area of interest.
- Interface and automatic export of the Employee Dining Buffet record to payroll weekly.
Director of Surveillance at Resort World New York City, Jason Arnett, and his team have completed the Gallagher Access Technician Training Course and are qualified as first responders. A+ Technology & Security in Bay Shore, New York is Gallagher’s Certified Channel Partner and service provider for RWNY. “Security of the property is key to the success of our business,” says Arnett. “Having a system that is capable of numerous customizations, while being scalable to the constant demand for growth, proves it is an all-around solid security system for our environment.”
Customer inspired
Resort World Casino New York City identified a need for a solution that would disable employee access cards at the end of their shift. Employees were required to pass through a security checkpoint at the start of their day to reactivate their access card. To streamline this process, Resort World selected Gallagher’s Action on Access integration. Arnett explains, “This significantly enhanced the security of the property by taking fear out of the equation. ID badges are no longer active while off property, activation of the ID is done in the presence of security, meaning unauthorized access to the property due to a lost ID badge is no longer a concern. Additionally, in the event of an emergency, a report can be be run producing an accurate account of who is in the building. Lastly, it requires staff to enter and exit the property though one particular entrance, limiting the possibility of internal theft. Ultimately, Action on Access delivers a two-fold protection plan.”
Cardholder selection is regulated by the state to ensure that no individual has full capability to create a complete cardholder credential or select access for the cardholder. In order to maintain compliance with state regulations, RWNYC utilizes features included with
Gallagher Command Center such as: dual access point authorization, interlocks, and alarms tied in with output to control lights, as well as additional device notifications. In order to provide increased protection, several mantraps were positioned in critical areas of the facility. These mantraps allow RWNYC staff to know who is on duty. This step, in conjunction with Action on Access, provides a significant safety measure as it allows for the enabling and disabling of card access with time restraints, in the event a card is lost or compromised.
“With Gallagher’s latest software update, we’ve been creating more customized views for our staff to better monitor particular areas,” says Arnett. Email alert notifications are used to inform Player Development that an invited guest is entering the private gaming space, allowing a greeter to welcome them and provide best in class customer service.
Gallagher’s security solution affords RWNYC a reduction of five to eight hours of labor per week by utilizing Command Center’s reporting and auditing capabilities. “The Gallagher system is fully customizable to meet and exceed gaming regulations for this property. It is modular and can be divided into multi-tenant features. Gallagher’s functionality and flexibility is only limited by your imagination,” Arnett summarized.
Gallagher Command Center is at the center of Resort World Casino New York City’s thorough and complex security program, helping protect their world class entertainment facility by safeguarding physical property, minimizing risk, and reducing operational costs.