Nice Systems announced that Portugal's private bank, Millennium bcp, has launched production of the Nice situation management solution to increase the effectiveness and efficiency of its physical security monitoring and response. The solution is enabling the bank to reduce operational costs and optimize the alignment of its corporate physical security policies, standards and procedures across hundreds of branches in Portugal. NIice partner Diebold Portugal is the system integrator for the project.
“Deployment of the Nice solution allows Millennium bcp to fully integrate and centralize the bank's various physical security systems. Our new control room operation was built through the integration of Nice platform in our IT systems architecture and implementing smarter situation management solutions,” said Vitor Monteiro, head of Physical Security at Millennium bcp. “There are many benefits. This integration provides us with important operational cost savings. At the same time, the solution's workflows and rules enables us to reduce the number of false alarms, for greater efficiency and effectiveness. Thanks to the system we are able to track and enforce compliance with the bank's policies and regulations, provide reports to the management and support constant improvement. We have been consistently impressed with the excellent support we receive from the Nice team.”
The security situation management needs of banks are many. Among these are intrusion, invalid access control and tampering, robberies, alarm panel communications failure and ‘rarly disarm' and ‘late arm' situations. With Nice, Millennium bcp addresses these situations by receiving automatic alarms with information on what has occurred. The solution does this by leveraging the existing alarm panel infrastructure and extracting additional intelligence from already available data. The solution also automatically connects a call between control room personnel and the appropriate individual at the relevant branch. It also automatically places calls to external agencies if needed, such as local city police. Furthermore, it presents step-by-step instructions to the bank's security personnel on how to handle the situation.
For Millennium bcp, Nice solution is deployed on Millennium bcp's corporate network and monitors approximately 900 branches and other buildings throughout Portugal. The solution is integrated with a wide array of bank sensors and security systems, including video surveillance, access control, intrusion and fire alarm panels, fire detection systems as well as VoIP, text messaging and email gateways. NIice merges data from these sensors into a common operating picture, analyzing and correlating this information, then applying standard operating procedures and automated response plans.