With an annual turnover of US$125 million (800 million Danish Kronor), EET Nordic is one of Europe’s largest distributors of computer products and spare parts and has offices in 13 countries around Europe. EET Nordic’s logistics center is located at Ballerup, Denmark, is a hive of activity requiring optimum control. Every day, thousands of computer products destined for end customers around Europe are transported in and out of the enormous warehouse. In the midst of all the activity it can be difficult to avoid uncertainty and mistakes in connection with individual deliveries. Although it does not happen often, this is always a problem which costs dearly in time and loss of goodwill with customers. Therefore, EET Nordic was looking for a solution that could enable better monitoring and thereby improve the dialogue with customers and carriers.
With an annual turnover of US$125 million (800 million Danish Kronor), EET Nordic is one of Europe's largest distributors of computer products and spare parts and has offices in 13 countries around Europe. EET Nordic's logistics center is located at Ballerup, Denmark, is a hive of activity requiring optimum control. Every day, thousands of computer products destined for end customers around Europe are transported in and out of the enormous warehouse. In the midst of all the activity it can be difficult to avoid uncertainty and mistakes in connection with individual deliveries. Although it does not happen often, this is always a problem which costs dearly in time and loss of goodwill with customers. Therefore, EET Nordic was looking for a solution that could enable better monitoring and thereby improve the dialogue with customers and carriers.
The solution to EET Nordic's challenges turned out to be close at hand, right on EET Nordic's own warehouse shelves. EET has been a distributor of Axis network video products for many years and chose to optimize its stock control using Axis network cameras because they are reputed for their high quality and great reliability. They are also very easy to set up and operate.
EET Nordic installed more than 50 Axis network cameras which are connected to a central server and controlled using Milestone VMS. EET Nordic now has an advanced monitoring tool at hand, which not only reduces the number of mistakes significantly, but also makes it possible to improve customer service and satisfaction. Using video monitoring, EET Nordic will always be able to document what has happened with each individual consignment.
In order to increase the quality of service and be able to document delivery handling, EET Nordic chose to install Axis network cameras. Logistics Director at EET Nordic, Tom Kjarulf, says: “Always being able to document to our customers what has happened to the individual delivery whilst it was our responsibility, gives us great confidence and security. It also appears that many customers feel more confident choosing us as their distributor, because we are able to tell them that we can document our deliveries at all times, should any doubt arise. Before, we evaluated mistakes by what we thought had happened, but now we can relate to the real course of events. Being able to show that no mistake was made by EET Nordic's co-workers during the handling process has helped reduce our quality costs substantially. Customers also find it easier to accept our conclusion of the event when we send them a video sequence as documentation.”
More than 99% of EET's orders are now executed on the day of receipt – whether the customer is based in Malmo or Milan – helping the company to further gain credibility and the trust of its thousands of customers.