March Networks Improves Abu Dhabi Department of Transport Customer Service

March Networks, a provider of intelligent IP video solutions, announced that the Abu Dhabi Department of Transport (DOT) in the United Arab Emirates is using the company's VMS in a new customer care facility to ensure the safety and security of clients and staff, and improve customer service. The solution includes VMS software, minidome network cameras and analytics available in the portfolio.

Responsible for Abu Dhabi's extensive network of road, rail, port and air travel infrastructure, the DOT recently opened the facility in the Marina Mall to provide permit and licensing services to hundreds of customers daily. Staff are also available to receive transport-related suggestions and complaints from the public. The DOT selected the March Networks solution for its exceptional video quality, efficient H.264 compression and system reliability, as well as its support for advanced analytic applications such as left object detection and queue length monitoring.

“The March Networks system is ideally suited to the open, service-oriented character of the DOT's customer care facility,” said Fayez Kahale, Director, Metallic Equipment Technologies E.S.T (METECH EST). “It enables them to maintain the highest security standards and respond proactively to potential customer issues, such as increasing wait times or service delays.”

Working with METECH EST, an experienced March Networks' certified solution provider based in the region, the DOT has expanded its IP surveillance system with additional network cameras. In the future, it can also use the solution to integrate existing analog CCTV infrastructure into the all-IP video network cost-effectively using encoders and video management software.

“Government agencies around the world are using our VideoSphere solutions for advanced security, risk mitigation and customer service in both their mobile and fixed environments,” said Peter Strom, President and CEO, March Networks. “As these organizations continue to transition to the latest IP video technologies, our company is well positioned to further increase our market share in this growing vertical.”

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